Administrative Assistant (ON)

Job Responsibility:

About Us

Driven by a passion for detail and a tradition of excellence in design and architecture, Amacon is recognized as one of Canada's most influential real estate development and construction firms. With five decades of development and construction expertise, a precise level of design and craftsmanship is evident in all the homes and commercial developments that Amacon builds.

Position Summary

Amacon is looking for a personable, energetic team player with a strong work ethic and who is proactive to take on the role as our front of the house Administrative Assistant. This position can handle any administrative task and demonstrates a strong ability to be organized, discrete and enables efficiency and productivity.

Position Responsibilities

• Greet visitors to the organization in a professional and friendly manner

• Provide the first point of contact for Customer queries
• Answer all incoming calls and correspondence and arrange for appropriate replies. If necessary, you will coordinate efforts with other team members
• Return phone messages the same day
• Reply to emails on the same day or first thing the next day morning
• Dealing with walk-ins
• Educating/Directing homeowners on how to submit deficiencies (new concerns, 30 days, etc.)
• Inputting/closing new deficiencies
• Requisition or order materials, equipment, and supplies
• Arrange any IT repairs within the office
• Create Tarion Certificate of Completion and Possession (CCPs)
• Create a positive environment for the Customer Care team and homeowners
• KPI - Help achieve ZDAC (Zero Deficiency at Closing)
• Review the Tarion portal daily and print off all items reported per suite.
• Generate Purchase orders (POs) as needed
• Complete time sheets for Customer Care team members

• Support and assist with company events and office functions
• Process invoices, expense reports, cheque requisitions, project budgets, and maintain an organized filing system of paper and electronic documents
• Reply to general information requests with accuracy
• Arrange adequate coverage of the reception area when away from reception for any reason

• Other administrative duties and/or special projects as assigned
• Your hours of work may vary and extend to weekend and p.m. hours as required

Qualifications an d Skills

• Experience: 1+ years of administrative support experience
• Exceptional interpersonal skills
• Ability to use initiative and self-managing skills to work independently with minimal direction and respond effectively to issues that arise
• Keen focus on providing excellent customer service
• Strong organizational and problem-solving skills
• Ability to effectively collaborate with all levels of the business and develop/sustain cooperative working relationships with internal staff, vendors, and external contacts
• Adapt to different communication styles
• Ability to communicate effectively, both oral and written; ability to exercise confidentiality
• Ability to allocate time effectively, work under pressure and manage tight deadlines; ability to handle multiple demands, competing priorities
• Advanced proficiency in spelling, punctuation, and grammar
• Tarion Warranty Service knowledge
• Strong communication and customer service skills
• Prepare weekly customer care meeting minutes
• Computer Skills: Excellent knowledge of Microsoft Office including Word, Outlook, and Excel

Additional Information

Amacon is an equal-opportunity employer who offers competitive compensation and benefit programs. This full-time salaried position works 8:30 am - 5:00 pm, Monday through Friday and is located in Mississauga.

Please apply through amacon.com via the link provided:

Thank you for your interest; due to the volume of applications, only short-listed applicants will be contacted. No phone calls, please.