Senior ServiceNow CMDB Developer- ITOM, CSDM

CMDB Senior Developer - ServiceNow CMDB, CSDM, Discovery, Service Mapping & ITOM

Role Overview:

• The CMDB Senior Developer will lead technical design, configuration, and data migration activities for the ServiceNow CMDB workstream.

• The role will support migration of configuration item data and related relationships from Flexera and other source systems into ServiceNow, while ensuring alignment with CSDM, CMDB data governance, discovery, service mapping, and reconciliation standards.

Key Responsibilities:

• Design, configure, and enhance ServiceNow CMDB capabilities to support enterprise ITAM, HAM, SAM, and service management requirements.

• Analyze Flexera CMDB/source data, perform data mapping, and support migration into ServiceNow CMDB using import sets, transform maps, and reconciliation logic.

• Configure CI classes, attributes, relationships, identification rules, reconciliation rules, and CMDB Health dashboards.

• Partner with integration, discovery, and service mapping teams to ensure accurate CI population and lifecycle management.

• Support CMDB data quality remediation, duplicate CI resolution, stale CI cleanup, and governance reporting.

• Participate in workshops with business and technical stakeholders to validate CMDB requirements, data model, and CSDM alignment.

• Support SIT, UAT, defect resolution, deployment planning, cutover, and hypercare for CMDB migration scope.

• Prepare technical design documentation, configuration notes, data mapping documents, and operational handover materials.

Required Technical Skills:

• ServiceNow CMDB configuration, CI Class Manager, CSDM, CMDB Health, data certification, and CMDB governance.

• Hands-on experience with Discovery, MID Server concepts, service mapping dependencies, and CI relationship management.

• Experience with import sets, transform maps, data normalization, identification rules, and reconciliation engine behavior.

• Understanding of ITSM, ITOM, ITAM, HAM, and SAM data dependencies within ServiceNow.

• Ability to troubleshoot CMDB data quality issues, duplicate CIs, relationship gaps, and data load exceptions.

Preferred Skills:

• Flexera to ServiceNow CMDB data migration experience or similar multi-source CMDB migration experience.

• Experience in banking, financial services, or other regulated enterprise environments.

• Experience with CMDB remediation, CSDM adoption, and enterprise discovery rollout programs.

Required Certifications:

• ServiceNow Certified System Administrator (CSA).

• ServiceNow Certified Application Developer (CAD).

Preferred Certifications:

• CIS-Discovery.

• CIS-Service Mapping.

• ITIL 4 Foundation.

Experience Requirements:

• Minimum 5+ years of relevant professional experience is mandatory.

• Experience with ServiceNow implementation, configuration, migration, integration, testing, documentation, deployment, and hypercare support is required.

• Experience working in Agile/Scrum delivery environments is required.

• Experience in Flexera to ServiceNow migration is highly preferred.

• Experience working in banking, financial services, or large enterprise transformation programs is preferred.

Educational Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent professional experience.

Key Competencies:

• Strong written and verbal communication skills with the ability to work with business, technology, and vendor stakeholders.

• Ability to work in a structured Agile/Scrum delivery model with sprint planning, defect triage, and release coordination.

• Strong analytical mindset with attention to data quality, traceability, governance, and audit-readiness.

• Ability to support documentation, knowledge transfer, UAT, production deployment, and post-deployment hypercare.

• Experience working in large enterprise environments, preferably banking, financial services, or regulated industries.