Senior Consultant, ServiceNow Platform - Deloitte Technology Canada (DTC), Platform Team

Job Type:  Permanent  
Work Model:  Hybrid  
Reference code: 133759
Primary Location:  Toronto, ON
All Available Locations:  Toronto, ON; Burlington, ON; Fredericton, NB; Halifax, NS; Moncton, NB; Ottawa, ON; Saint John, NB; Saskatoon, SK; St. John's, NL

 

Our Purpose

 

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.

By living our Purpose, we will make an impact that matters.

• Have many careers in one Firm.
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Learn from deep subject matter experts through mentoring and on the job coaching

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ServiceNow is a critical enterprise platform that underpins key workflows and service experiences across Deloitte Canada.

As a Senior Consultant, you will play a key role in delivering high-quality platform capabilities while contributing to its evolution, helping ensure solutions are consistent, scalable, and aligned with enterprise standards.

 
This role is an important stepping stone toward platform leadership, providing exposure to both hands-on delivery and strategic platform thinking within a modern, platform-focused organization.

What will your typical day look like?

In this role, you will contribute to the evolution and delivery of Deloitte Canada’s ServiceNow platform, supporting the development of scalable, reusable, and governed enterprise workflows and service management capabilities.

 
You will operate in a 60% strategy / 40% hands-on delivery model, contributing to platform planning and design while remaining actively hands-on in delivering and optimizing ServiceNow solutions.
You will work closely with platform leaders, architects, and delivery teams to implement platform capabilities, enforce standards, and drive adoption across the organization.

 
This role is ideal for someone who is developing toward platform leadership, combining strong technical expertise with emerging strategic thinking.

 
Role Specific Responsibilities :

 
Platform Planning & Contribution
• Contribute to the ServiceNow platform roadmap , including enhancements, upgrades, and technical debt reduction initiatives
• Support the definition and evolution of platform standards, governance, and best practices
• Collaborate with stakeholders to understand requirements and translate them into platform-aligned solutions
• Assist in defining platform capabilities and reusable services (workflows, integrations, shared components)
• Contribute to identifying opportunities for reuse, consolidation, and optimization across ServiceNow implementations
• Support tracking of platform performance and business outcomes (e.g., service efficiency, user adoption)
Delivery & Execution
• Design, configure, and implement ServiceNow solutions across modules (e.g., ITSM, HRSD, WSD, CMDB, IRM)
• Develop workflows, forms, and integrations using Flow Designer, scripting, and platform tools
• Support Agile delivery by contributing to user stories, backlog refinement, and sprint execution
• Troubleshoot platform issues and optimize workflows, configurations, and performance
• Collaborate with QA and stakeholders to ensure high-quality delivery and alignment with requirements
• Assist in release coordination, testing, and environment management activities
Platform Enablement, Reuse & Standards
• Apply and promote platform standards and guardrails in all implementations
• Contribute to building and maintaining reusable components and standardized workflows
• Support creation of documentation, playbooks, and enablement materials for teams
• Assist in onboarding and enabling delivery teams to effectively use platform capabilities
Shared Services, Architecture & Guardrails
• Support the operation of shared ServiceNow service s (e.g., CMDB, integrations, cross-domain workflows)
• Contribute to solution design reviews to ensure alignment with platform principles
• Implement solutions in accordance with security, compliance, and performance requirements
• Follow defined reference architectures and integration patterns
Stakeholder & Team Collaboration
• Collaborate with business stakeholders, product owners, and technical teams
• Build strong working relationships and contribute to a collaborative team environment
• Proactively identify risks, issues, and improvement opportunities
• Communicate effectively on progress, challenges, and solutions

About the team

At Deloitte, embedding technology into everything we do is how we stay current, innovative, and ahead of our competition.

The Deloitte Technology Canada (DTC) Platform Team is responsible for enabling enterprise platforms ensuring they are governed, scalable, and optimized for reuse and quality across the organization. 

Platform teams are focused on “enabling at scale”, driving platform ownership, standards, guardrails, and shared capabilities that improve delivery efficiency and outcomes across the organization.

Enough about us, let’s talk about you

You are someone who has:
• 4+ years of experience working with ServiceNow platform (e.g., ITSM, HRSD, CSM, or similar modules)
• Hands-on experience with ServiceNow configuration and development (Flow Designer, scripting, integrations)
• Strong understanding of ServiceNow data models, workflows, and platform capabilities
• Experience working in Agile delivery environments
• Ability to contribute to both technical delivery and platform-level thinking
• Strong desire to grow into platform leadership and strategy roles

 
Technical & Professional Skills:
• ServiceNow Certified System Administrator (CSA) required
• Additional certifications considered an asset (e.g., Certified Application Developer (CAD), Implementation Specialist – ITSM/HRSD/CSM)
• Experience with workflow automation, integrations, and service management concepts
• Familiarity with ServiceNow DevOps practices, release management, and environment strategies
• Strong collaboration skills across business and technical teams
• Ability to work with developers, architects, and QA to deliver high-quality solutions
• Strong problem-solving, analytical, and troubleshooting skills
• Excellent communication and interpersonal skills

Total Rewards

The salary range for this position is $69,000 - $114,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.

 

Our promise to our people: Deloitte is where potential comes to life.

 

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

The next step is yours

 

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan ,  Reconciliation Action Plan and the  BlackNorth Initiative .

 

We encourage you to connect with us at  Voir email sur careers.deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or  Voir email sur careers.deloitte.ca for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

 

When you apply, we will review your application using Deloitte's Global Talent Standards to ensure a consistent recruitment experience. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.