Senior ServiceNow HAM Pro Developer - Hardware Asset Management & Flexera Migration
Astra North Infoteck Inc.
ServiceNow HAM Pro Developer - ServiceNow HAM Pro, Hardware Asset Management, Flexera Migration & ITAM
Location:
• Toronto, ON - Hybrid (4 Days WFO)
Duration:
• 12 months
Job Title:
• ServiceNow HAM Pro Developer (Hardware Asset Management Professional)
Role Overview:
• We are seeking an experienced ServiceNow HAM Pro Developer to implement and enhance Hardware Asset Management processes on the ServiceNow platform.
• The role focuses on asset lifecycle management, automation, compliance, and integration with enterprise systems to ensure accurate tracking and optimization of hardware assets.
Key Responsibilities:
• Implement and configure ServiceNow HAM Pro modules (Asset Lifecycle, Procurement, Inventory, Stockrooms).
• Manage end-to-end hardware asset lifecycle (request → procurement → deployment → retirement → disposal).
• Configure asset models, stock rules, transfer orders, and inventory workflows.
• Integrate HAM with CMDB, Discovery, SCCM/Intune, and procurement systems.
• Develop custom scripts, workflows, and automation using ServiceNow scripting (Business Rules, Script Includes, Flow Designer).
• Ensure data accuracy and reconciliation between CMDB and asset records.
• Implement barcode/RFID-based inventory and asset tracking solutions.
• Support audit and compliance requirements (especially for regulated industries).
• Create reports and dashboards for asset utilization, lifecycle status, and cost optimization.
• Collaborate with ITSM, procurement, finance, and infrastructure teams.
• Troubleshoot platform and data issues, and optimize performance.
Required Skills & Experience:
• 8+ years of experience in ServiceNow development.
• Strong hands-on experience with HAM Pro (Hardware Asset Management Professional).
• Solid understanding of IT asset lifecycle management.
• Experience with CMDB, Discovery, and ITSM modules.
• Proficiency in JavaScript, Glide scripting, Business Rules, UI Policies.
• Experience with integration technologies (REST/SOAP APIs, MID Server).
• Knowledge of inventory and stockroom management processes.
ServiceNow Certifications Preferred:
• CSA (Certified System Administrator).
• CIS-HAM (Certified Implementation Specialist – HAM).
Additional Skills:
• Experience with SAM Pro (Software Asset Management).
• Knowledge of financial tracking (depreciation, asset costing).
• Exposure to BFSI or regulated environments.
• Experience with ITIL processes.
• Good to have RBC experience.
Soft Skills:
• Strong analytical and problem-solving skills.
• Good stakeholder communication (IT, Finance, Procurement teams).
• Attention to detail in asset tracking and compliance.
• Ability to mentor junior developers.
Success Metrics:
• Accuracy of hardware asset inventory.
• Reduction in asset loss and audit findings.
• Improved lifecycle tracking and automation.
• CMDB and asset data alignment.
• Cost savings through asset utilization and reuse.
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