ServiceNow Administrator/Developer

ServiceNow Administrator/Developer

Position Description
This role is hybrid and requires you to be at our downtown Toronto and/or Client office (160 Front Street W) at a minimum 4 days per week - subject to change at any time. 

Your future duties and responsibilities
ServiceNow Development & Implementation
• Design, develop, and deliver end-to-end ServiceNow solutions across modules, including:
o Service Catalog
o Incident, Change, and Problem Management
o Knowledge Management
o HR Case and Knowledge Management
o Employee Service Center (ESC)
o Service Portal
• Configure workflows, forms, UI policies, and business rules to meet business needs
• Develop and maintain Service Catalog items and automation processes
Platform Administration
• Perform ServiceNow administration tasks, including:
o Instance configuration and ongoing maintenance
o Platform upgrades and patching
o Instance cloning
o Performance monitoring and optimization
• Help ensure system reliability, scalability, and security
Collaboration & Integration
• Partner with cross-functional teams to gather requirements and translate them into technical solutions
• Support integrations with external systems as needed
• Use tools such as JIRA/JTMF and Confluence for tracking, documentation, and collaboration
Support & Continuous Improvement
• Troubleshoot and resolve platform-related issues
• Identify opportunities to improve system performance and user experience
• Maintain clear and accurate technical documentation
• Stay current with ServiceNow updates and best practices

Required qualifications to be successful in this role
• ServiceNow Certified System Administrator (CSA) – Required
• ServiceNow Certified Application Developer (CAD) – Required
• Demonstrated experience in ServiceNow development and administration
• Experience working across multiple ServiceNow modules (e.g., ITSM, HRSD, Service Portal)
• Hands-on experience with:
o Server installation and configuration
o Instance cloning and platform upgrades
o Performance tuning and optimization
• Experience using JIRA/JTMF and Confluence
• Understanding of ITIL processes and best practices
• Strong analytical and problem-solving skills
• Effective communication and collaboration skills

Preferred Qualifications
• Experience with scripting (JavaScript, Glide APIs)
• Knowledge of REST/SOAP integrations
• Familiarity with Agile or Scrum methodologies
• Experience in enterprise-scale ServiceNow environments

CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $65,000–$115,000. This role is an existing vacancy.

#LI-GS!

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

To learn more about accessibility at CGI, contact us via email . Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team—one of the largest IT and business consulting services firms in the world.