ServiceNow SAM Pro Developer - ITAM, CMDB, License Management

ServiceNow SAM Pro Developer - ServiceNow SAM Pro, Software Asset Management, Flexera & ITAM

Location:

• Toronto, ON - Hybrid (4 Days WFO)

Duration:

• 12 months

Role Overview:

• We are looking for an experienced ServiceNow SAM Pro Developer to design, implement, and optimize Software Asset Management (SAM) solutions on the ServiceNow platform.

• The role focuses on license compliance, optimization, automation, and integration with enterprise systems.

Key Responsibilities:

• Implement and manage ServiceNow SAM Pro modules (Publisher Packs, Normalization, Reconciliation, License Workbench).

• Configure and customize software models, entitlements, and licensing rules.

• Manage software normalization and discovery data integration (Discovery, SCCM, Intune, etc.).

• Develop and maintain custom scripts, workflows, and automation for SAM processes.

• Perform license compliance analysis and optimization (e.g., Microsoft, Oracle, Adobe).

• Integrate ServiceNow with third-party tools using REST/SOAP APIs.

• Support software audits and ensure compliance with vendor licensing terms.

• Create dashboards and reports for license usage, compliance position, and cost optimization.

• Collaborate with ITAM, procurement, and infrastructure teams.

• Troubleshoot and enhance SAM performance and data accuracy.

Required Skills & Experience:

• 8+ years of experience in ServiceNow development.

• Strong hands-on experience with SAM Pro (Software Asset Management Professional).

• Knowledge of software licensing models (per user, per device, subscription, SaaS).

• Experience with Discovery and CMDB integration.

• Proficiency in JavaScript, Glide scripting, Business Rules, Script Includes.

• Experience with data normalization and reconciliation.

• Understanding of ITAM, ITSM, and ITIL processes.

• Experience with integration technologies (REST APIs, MID Server).

ServiceNow Certifications Preferred:

• CSA (Certified System Administrator).

• CIS-SAM (Certified Implementation Specialist – SAM).

Additional Skills:

• Experience with HAM Pro (Hardware Asset Management).

• Knowledge of cloud SaaS license management (O365, Salesforce, etc.).

• Experience in BFSI or regulated environments.

• Good to have RBC experience.

Soft Skills:

• Strong analytical and problem-solving skills.

• Good stakeholder communication (especially with procurement and audit teams).

• Attention to detail in compliance and licensing.

• Ability to work independently and mentor junior team members.

Success Metrics:

• License compliance accuracy.

• Cost savings through license optimization.

• Reduction in audit risks and penalties.

• Data accuracy between CMDB and SAM.

• Automation of manual asset management tasks.