ServiceNow SAM Pro Developer - ITAM, CMDB, License Management
Astra North Infoteck Inc.
ServiceNow SAM Pro Developer - ServiceNow SAM Pro, Software Asset Management, Flexera & ITAM
Location:
• Toronto, ON - Hybrid (4 Days WFO)
Duration:
• 12 months
Role Overview:
• We are looking for an experienced ServiceNow SAM Pro Developer to design, implement, and optimize Software Asset Management (SAM) solutions on the ServiceNow platform.
• The role focuses on license compliance, optimization, automation, and integration with enterprise systems.
Key Responsibilities:
• Implement and manage ServiceNow SAM Pro modules (Publisher Packs, Normalization, Reconciliation, License Workbench).
• Configure and customize software models, entitlements, and licensing rules.
• Manage software normalization and discovery data integration (Discovery, SCCM, Intune, etc.).
• Develop and maintain custom scripts, workflows, and automation for SAM processes.
• Perform license compliance analysis and optimization (e.g., Microsoft, Oracle, Adobe).
• Integrate ServiceNow with third-party tools using REST/SOAP APIs.
• Support software audits and ensure compliance with vendor licensing terms.
• Create dashboards and reports for license usage, compliance position, and cost optimization.
• Collaborate with ITAM, procurement, and infrastructure teams.
• Troubleshoot and enhance SAM performance and data accuracy.
Required Skills & Experience:
• 8+ years of experience in ServiceNow development.
• Strong hands-on experience with SAM Pro (Software Asset Management Professional).
• Knowledge of software licensing models (per user, per device, subscription, SaaS).
• Experience with Discovery and CMDB integration.
• Proficiency in JavaScript, Glide scripting, Business Rules, Script Includes.
• Experience with data normalization and reconciliation.
• Understanding of ITAM, ITSM, and ITIL processes.
• Experience with integration technologies (REST APIs, MID Server).
ServiceNow Certifications Preferred:
• CSA (Certified System Administrator).
• CIS-SAM (Certified Implementation Specialist – SAM).
Additional Skills:
• Experience with HAM Pro (Hardware Asset Management).
• Knowledge of cloud SaaS license management (O365, Salesforce, etc.).
• Experience in BFSI or regulated environments.
• Good to have RBC experience.
Soft Skills:
• Strong analytical and problem-solving skills.
• Good stakeholder communication (especially with procurement and audit teams).
• Attention to detail in compliance and licensing.
• Ability to work independently and mentor junior team members.
Success Metrics:
• License compliance accuracy.
• Cost savings through license optimization.
• Reduction in audit risks and penalties.
• Data accuracy between CMDB and SAM.
• Automation of manual asset management tasks.
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