Associate Director, Product Management, Real Estate

• Full‑time
• Rank: Associate Director
• Employment Type: Permanent Full Time
• Compensation: CAD 76,118 - CAD 111,639 - yearly

Job Description

Objectives and Responsibilities:

• Working closely with the Client Operations team in Canada to ensure optimum system usage and remediation of system configuration / processing methodology where required.
• Working virtually and globally to deliver a consistent service to internal and external stakeholders irrespective of their location or time‑zone.
• Support Product lead on Product roadmap items including system integrations, platform enhancements, and new acquisitions as needed.
• Keeping up to date on the latest system innovations and delivering same where appropriate.
• Collaborate with Client servicing teams to ensure consistency of service delivered.
• Support the business development and Client Integration teams to attract new business and onboard to the Target Operating Model.
• Provide additional ad‑hoc support and solutions, this includes adhoc changes and also creating Investor reports and ensuring the operating model is followed by the Fund Accountants.
• Assist during the onboarding process as required.
• Responsible for managing requests and liaising with other support teams, both internal and external, to obtain solutions to issues raised by the end user.
• Responsible for covering all agreed upon applications including cross training across members to eliminate key man risk.
• Work with Operational Solutions and Global Training team to refresh and coordinate training on applications and new functionality and for changes or enhancements in functionality on the application in scope.
• Responsible for end‑user support in relation to system troubleshooting or functionality failures. Such communication shall be managed within an agreed upon SLA.
• Act as an SME on the in scope application when it comes to system changes and project requests.

Strategic Goals

• Work to improve the standard of system support and training globally to ensure SLAs are adhered to and system training content quality and delivery is targeted at the right audience, engaging and meets their objectives.
• Align with IT, product and operations to ensure goal of creating an effective support structure.
• Align with the strategic goals of the business when working on project deliverables.
• If the application is a proprietary tool, then the team member responsible will liaise directly with IT during upgrades, for technical support or enhancements.
• If the application is a vendor tool, then the MTB team member will liaise directly with product and the vendor when required.
• During upgrades, the MTB team member will coordinate work with the vendor, the IT to obtain documentation on functionality changes, communicate such changes to the end user and liaise with the training and procedure documentation team to ensure the upgrade is rolled out successfully.
• Liaising with Ops Solution and Global Training to assess functionality updates for impact on processes and training content.
• Ensuring that issues are fully resolved and there is constant communication with operations.
• Ensure feedback is addressed and used to consistently improve the program.

Qualifications

• 5 – 10 Years Work Experience.
• 3 – 6 Years Experience in Accounting / Fund Accounting.
• 2 – 4 years experience of using the Yardi platform.
• Strong understanding of Real Estate and Real Asset fund structures, accounting, and processes.
• Capable of supporting requirements and testing for business/application requests.
• Highly self‑motivated and able to work both independently or as part of a team.
• Fluent in both written and spoken English.
• Ability to communicate and present information to a variety of clients, stakeholders and staff at all levels of an organization.
• SQL script writing experience.