Bilingual Manager Life & Disability Claim Management (Fredericton)

Bilingual Manager – Life and Disability Claims Management

Location: Remote anywhere in Canada or Hybrid if close to an office. Compensation: Total target compensation (TTC) for permanent roles is $99,568 – $145,600, inclusive of salary and target bonus. Fixed‑term and casual roles receive only base salary. Why Join Us

Our mission – Provide expertise and intelligent solutions to help Canadians navigate life with confidence. The environment – We understand the importance of work‑life balance and strive to provide a supportive environment that allows employees to achieve personal and professional goals. Impactful work – Opportunity to work on meaningful projects that positively impact customers, the company, and society. Play an integral role – Grow your skills while directly contributing to the business unit. Overview

The Manager, Life and Disability Claim Management is a pivotal leadership role responsible for daily operations, strategic talent development, and driving claim outcomes. This role utilizes a data‑informed coaching model, focusing on early intervention, decision accuracy, and retaining skilled claim managers. The incumbent ensures service excellence while navigating a complex claim landscape, especially mental health and extended durations, working within procedural constraints and under general supervision of the VP Life and Disability Claims. What You’ll Be Working On

High‑Performance Coaching: provide advanced coaching and mentorship to develop and retain claim professionals. Establish clear, measurable performance objectives aligned with team goals; provide high‑frequency, real‑time coaching and ongoing feedback that empowers Claim Managers. Training and Onboarding: deliver a comprehensive learning program that equips new hires to handle claim complexities immediately, and coordinate ongoing training that supports the organization’s needs and team gaps. Engagement & Culture: facilitate daily interactions and team meetings to foster a collaborative learning environment that reduces burnout and promotes professional growth. Accuracy & Quality Assurance: drive file reviews to ensure sound decision‑making, adherence to contractual guidelines, and understanding of medical and non‑medical factors. Early Intervention Advocacy: promote effective and early use of Rehabilitation Services to improve recovery outcomes and reduce claim durations. Complex Case Management: act as the subject‑matter expert for navigating claim challenges, including primary mental health claims and those showing signs of becoming long‑term disability claims. Data‑Driven Performance: analyze, interpret, and use data to identify claim opportunities, understand resourcing needs, and uncover additional operational trends and insights. Process Evolution: identify process gaps and challenges (from the customer lens and operational effectiveness) and lead the rethink and redesign of processes. Service Excellence: deliver clear, proactive, and exceptional communication throughout the claims journey, ensuring all claimants, plan sponsors, and partners remain informed and supported. Provide leadership, expert consultation and solution generation to ensure effective decision making and ongoing administration of Life and Disability Claims. Work in partnership with broader life and disability management leadership and group operations leadership to foster collaboration, solve business problems, and maintain consistency where appropriate. Develop, implement and review programs and policies to support operational objectives, including best practices and protocols. Manage claim escalations and appeals, ensuring process adherence and timely communication to customers and partners. Qualifications

5+ years of work experience in Disability Management, Rehabilitation Services, Group Insurance, and/or leading an operational team. Completion of a university degree with a concentration in Sciences, Business, Psychology, Human Resources, or a field directly related to disability. Combination of education or experience in data analytics, group insurance industry, process improvement, and/or leading operational teams. Bilingualism (English/French) is required. Well‑developed analytical, decision‑making and problem‑solving skills. Ability to conduct research, investigate, and analyze. Ability to prioritize and balance multiple tasks or projects. Attention to detail and accuracy. Ability to make independent decisions with significant reputational and financial implications to the company. Clear writing, listening and verbal communication skills. If applying for a position open to applicants across Canada, English proficiency is required for communication with customers, advisors, or employees nationwide unless otherwise indicated. Benefits

Hybrid work model. Competitive salaries with annual pay increases. Annual bonus program for non‑sales positions. Access to learning and development programs, and education/tuition reimbursement (role dependent). Competitive uncapped commission for sales positions. Comprehensive employer‑funded benefits starting from day one, including life insurance, health and dental, and a generous health account. Versatile work arrangements and an annual allotment of personal health days. Four weeks annual vacation from hire date. Defined contribution pension plan with generous employer matching. Top‑up programs for parental leave and compassionate leave. Employer‑sponsored wellness and recognition programs. Cash employee referral program. Hiring Process

Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results. Equal Employment Opportunity

Empire Life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. We welcome applications from people with disabilities and are committed to providing accommodations at any stage of the recruitment process. If you require a specific adjustment to help you present your best self, we are happy to work with you.

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