Service Manager - Milton

Overview Brandt is currently seeking a Service Manager for our Milton Construction & Forestry location. The Service Manager will be responsible for managing the sales and delivery of heavy‑duty equipment after‑market support services (component diagnostics, repair, and replacement). This includes managing all aspects of the service department and day‑to‑day activity of foremen, leadmen, service writers, and shop, field, and resident mechanics.

Who We Are Brandt is a customer‑driven company, privately owned and family‑run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand. For nine decades, the people of Brandt have stood shoulder‑to‑shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best. Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day. That’s Powerful Value, Delivered.

What You Will Be Responsible For

Managing service workflow

Enforcing standards, policies, and reporting practices are followed to established standards

Development and management of the Service Department budget to meet financial and operational goals

Preparing quotes for customer work orders; opening & closing work orders

Inspect/operate customer equipment as part of resolving concerns/diagnostics

Monitor service revenue and expenses monthly

Ensure work is performed according to established safety and industry standards

Reviewing employee performance against goals on an ongoing basis

Maintain a high‑performance Service team through hiring, training, coaching, mentoring, and performance management in a safe environment

What We Look For

Able to communicate effectively and professionally with customers, employees, and branch personnel at all levels

Must be self‑motivated in learning and applying new knowledge and skills and is willing to share knowledge with others

Must be able to travel to customer worksites, and as required, operate and work on or around heavy equipment

Must be proficient in using work‑related desktop applications and web‑based productivity applications

Has the confidence, critical thinking, knowledge, and technical skills to assess and solve customer, business, and personnel problems effectively and efficiently

A recent driver’s abstract will be required

Demonstrates a strong commitment to occupational health and safety

5‑7 years’ progressive, combined experience in service, management and business (i.e. journeyperson heavy duty mechanic, combined with 3 years’ management/supervisory experience in the heavy duty equipment industry)

Has a solid foundation of knowledge and skill in the operation of a heavy duty equipment dealership

Demonstrated ability to organize work, set priorities, and achieve work‑related objectives and goals

Demonstrates a strong customer service orientation, and exercises sound judgment when dealing with customers

What We Offer

Competitive compensation: we offer fair, market‑based wages that recognize your skills, experience, and contributions

Continuous Learning: through on‑the‑job training and educational opportunities

Opportunities for advancement within a growing company that values initiative and teamwork

Comprehensive benefits coverage: including health, dental and more to support your wellbeing

Retirement savings programs: Pension and RRSP programs to help you invest in your future

When you work for Brandt, we work for you. It’s as simple as that.

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