Licensed Team Lead-Stoney Creek, ON-LensCrafters

Licensed Team Lead – Stoney Creek, ON – LensCrafters

General Function

The Licensed Team Lead creates exceptional value in the lives of customers and patients by delivering exceptional customer service. Ensures customers and patients are always delighted. Assists in achieving store success by managing key optical and lab processes (if applicable) and systems to exceptional results.

Major Duties and Responsibilities

While working in Retail

• Ensure the LensCrafters team provides unsurpassed customer service
• Assist customers with selections, provide recommendations, assist sales associates
• Serve as a responsible alternate store key holder

Under current and valid state Opticianry license: provide expertise and product knowledge on lens choices based on the patient’s vision needs and prescription, adjust or repair eyewear as needed, present and dispense eyewear, perform accurate digital measurements.

While working in Lab, if applicable

• Custom fit glasses and precisely place prescription in lenses
• Work with associates to strengthen their knowledge, skill, and certification for foundational product and store processes related to lens and lab technology
• Ensure finished eyewear meets optical standards and customer requirements
• Create a safe working environment for all, demonstrate safe work practices
• Responsible for basic operation, cleaning and ongoing maintenance of lab tools and systems

Basic Qualifications

• HS diploma or GED
• Current and valid state Opticianry license
• Strong optical and retail experience
• Knowledge of current optical theory and merchandise
• Strong interpersonal skills
• Strong basic math skills
• Sales skills
• Problem solving ability
• Familiarity with cash register, computers, and calculators
• Leadership and training experience
• Edging and mounting experience
• Basic optics knowledge and optical measurement experience

Preferred Qualifications

• State licensure (if applicable) and/or ABO Certification in non-licensed states
• LensCrafters Final Eyewear Inspector Certification
• Optical machinery and instrument experience
• AccuFit Digital Measurement System certification
• Knowledge of current store merchandise and lens options

Pay Range: 26.29 - 36.65

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at View phone number on ca.talent.com or email View email address on ca.talent.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy, genetic information, or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.