Senior Digital Product Owner, Onboarding

Requisition ID: 263529

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

We are looking for a client-first product practitioner to join our iTRADE Onboarding Journey team as a Senior Digital Product Owner. In this role, you will shape end-to-end digital experiences that help clients seamlessly discover, evaluate, and onboard into iTRADE products and services. You will define intuitive, compliant, and conversion-focused journeys across public and authenticated channels, ensuring clients can confidently move from exploration to account opening.

You bring deep expertise in digital onboarding, acquisition funnels, and client journey optimization, along with strong experience working with cross-functional teams to balance client experience, regulatory requirements, and business outcomes. If you’re passionate about simplifying complex onboarding processes and driving measurable growth, this is the opportunity for you!

In this role you will:

• Champion a client-focused culture, keeping the client at the centre of all onboarding and discovery experiences
• Contribute to the strategic vision and multi-year roadmap for iTRADE onboarding and public site discovery journeys
• Translate business, regulatory (e.g., KYC, AML/ATF), and client experience requirements into clear product decisions, prioritized roadmaps, and deliverable journeys
• Partner with key stakeholders including Retail, Legal, Compliance, AML, and Operations to design onboarding flows that balance conversion, risk, and compliance
• Define and optimize end-to-end acquisition funnels from awareness and discovery on public sites to application submission and account funding
• Drive continuous simplification of onboarding flows, ensuring necessary checks and validations are implemented without creating unnecessary friction
• Lead discovery efforts using client insights, analytics, and behavioural data to identify pain points, drop-offs, and opportunities for improvement
• Work closely with design and engineering to deliver modernized, scalable onboarding capabilities and reusable components
• Establish clear OKRs and success metrics (e.g., conversion rates, completion rates, time to onboard) and communicate progress to senior stakeholders
• Maintain a prioritized backlog, define detailed user stories, and partner closely with scrum teams to drive execution and delivery
• Conduct market and competitor analysis to identify opportunities to enhance client journeys and improve digital acquisition performance
• Act as a subject matter expert in digital onboarding and client acquisition journeys, ensuring alignment with the bank’s risk appetite and control environment.
• Promote strong governance by ensuring adherence to operational, compliance, conduct, and AML/ATF requirements
• Champion a high-performing, collaborative, and inclusive team environment

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:

• 7+ years of product management experience, delivering client-facinyou have:g digital products from discovery through delivery and continuous iteration
• Proven experience in digital onboarding, acquisition funnels, or client journey optimization, ideally in financial services or fintech
• Advanced knowledge in product management, agile delivery, engineering collaboration, and UX/UI design principles
• A strong understanding of regulatory requirements (e.g., KYC, AML, compliance controls) and how they impact onboarding experiences
• A comfort working with data and analytics to identify opportunities, validate hypotheses, and continuously improve performance
• Technical curiosity and the ability to quickly understand complex systems, integrations, and data flows
• The ability to effectively balance business goals, risk considerations, and client experience trade-offs
• An ability to influence through strong communication and storytelling, aligning stakeholders without relying on authority
• The ability to thrive in ambiguous problem spaces and can drive clarity, alignment, and outcomes
• Strong organizational, analytical, and problem-solving skills with attention to detail
• A curious, experimental mindset, embracing testing, learning, and iteration
• Engineering, Computer Science, or related backgrounds are considered an asset

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.