Senior Product Manager, Digital Identity (Toronto)

RBC is transforming with the mission to help every Canadian achieve their financial goals securely and confidently by making digital identity management seamless and accessible across all channels. We are launching strategic work to ensure that clients experience a consistent and secure experience across digital and advisor channels, and RBC’s full suite of services. This includes making identity verification and secure access intuitive for clients, simplifying the process to authenticate and authorise transactions, and empowering clients with control over their data and privacy.

What will you do?

• Manage the product lifecycle of our Digital Identity platform through discovery, design, MVP release, and ongoing optimisation of the end-to-end client experience.
• Define and communicate a clear product vision that meets priority business and client security needs, while maintaining RBC’s market leadership.
• Conduct research and discovery to understand emerging market trends, use case patterns, and client expectations around identity and secure access.
• Translate product roadmap into well‑defined product requirements including features, designs, user stories, and acceptance test criteria.
• Partner closely with digital design, developers, QE, line-of-business partners, and Functional Risk teams to achieve the product vision through agile delivery and iterative learning.
• Support and assist impactful go‑to‑market plans, ensuring that team members, stakeholders, and executives have what they need to launch new capabilities and drive client adoption.
• Analyse client research and data to understand product performance and identify opportunities for continual improvement.
• Work closely with the technical development manager to lead the product functional design process based on intimate knowledge of users, technology, and security requirements.
• Represent the Digital Identity vision to stakeholders and partners, communicating strategy and demonstrating product value across diverse use cases and business units.

What do you need to succeed?

Must Have Skills

• Bachelor’s degree with 5+ years of Digital Product Management and ownership experience.
• Demonstrated success in delivering digital capability with agile teams.
• Strong collaboration skills and stakeholder management.
• Technical aptitude with digital solutions (APIs, mobile, cloud platforms).
• Fluent in data, analytics, and client‑centric design.
• Excellent written and oral communication skills.
• Collaborative mindset with a bias toward innovation and practical problem‑solving.

Nice to Have Skills

• Experience in Financial Services, Security, or Identity platforms.
• Knowledge of identity standards, authentication protocols, or regulatory requirements.
• Agile Product Management certifications.
• Advanced degree in Business, Computer Science, Engineering, or related fields.

Benefits

• A comprehensive Total Rewards Program including bonuses and flexible benefits.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact in securing RBC’s digital future.
• Work in a agile, collaborative, progressive, and high-performing team.
• Adaptable work/life balance options.