Learning Consultant

Create better business outcomes with your analytical acumen and creativity.

Our team and what we’ll accomplish together

Our Eastern Canada Customer Service Delivery Sales team is an impact focused, fast-moving and highly engaged team transforming sales operations and execution in the Consumer sales space. Within this team, we aim to increase our Sales organizations ability to execute in-market through the standardization and delivery of national sales training and customer facing programs. Directly speaking, we strive to "make it real" by scaling strategies and tactics that are valuable to the seller, built for the seller and developed with the seller. In this role you will focus on the execution, standardization and delivery of key sales development and training strategies to ultimately accelerate our sales team ability to deliver outstanding outcomes for our customers.

What you’ll do

• Collaborator & Relationship Builder: You will partner with and influence cross‑functional teams and vendors, helping reach consensus through thoughtful facilitation and discussion
• Project Manager: You will develop plans, prioritize competing asks, while keeping others on task, ensuring deadlines are met and risks mitigated
• People Leader: You will motivate, coach and support a small team of learning professionals to execute on the strategy and plans you develop in partnership with the business
• Compelling Communicator: You communicate in a clear, concise and influential manner, are a compelling storyteller with excellent presentation, speaking, writing and editing skills
• Organizer: You have excellent organizational skills, always thinking one or two steps ahead to ensure deadlines are met
• Navigator: You are comfortable with ambiguity, have the ability to create tangible and strategically sound plans out of abstract ideas, ability to quickly adapt and shift focus
• Change Leader: You are comfortable with ambiguity, have the ability to create

Qualifications

What you bring

• Intermediate financial acumen with demonstrated business casing capability
• Ability to assess revenue, margin, and cost trade‑offs within product and pricing decisions
• Analytical capability with experience leveraging performance and market data
• Strong cross‑functional collaboration and stakeholder influence skills
• Excellent communication and executive presentation capability
• University degree in business, marketing, or related field
• 5+ years of progressive experience in product management, go‑to‑market strategy, or sales leadership
• Previous sales channel experience and familiarity with TELUS Future Friendly Home (FFH), SmartHome Security (SHS), and Mobility portfolios considered an asset
• This role requires up to 70% travel, which includes overnight stays to various locations across Ontario, Saskatchewan, and Nova Scotia

Great-to-haves

• 5 years extensive hands‑on experience in learning strategy, design, development and delivery within the Telecom industry
• Expertise in conducting learning needs assessments and discovery sessions
• Experience in designing and developing a variety of learning solutions
• Ability to lead and engage a team of adult learning professionals
• Excellent time management skills with an ability to effectively prioritize and manage activities with varying complexity with minimal supervision

Salary Range: $87,000-$131,000

Performance Bonus or Sales Incentive Plan: 15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise.

TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in‑office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more …

Job Type: This is for a current vacancy

A bit about us

We’re a people‑focused, customer‑first, purpose‑driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high‑performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Operations

We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

1.4M Days volunteered in our communities.

70% Team members that work at home or are mobile.

15.2 Million customers that TELUS is serving across Canada.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.