Senior Manager, Change Management, Training & Communications (Toronto)

Overview

Senior Manager, Change Management, Training and Communication leads the change enablement approach supporting the FP&A modernization program and enterprise-wide implementation of Anaplan. This role is accountable for ensuring business readiness, driving adoption, and embedding new ways of working to realize measurable business outcomes.

Responsibilities

• Lead the design and execution of integrated change management strategies to support FP&A modernization and Anaplan adoption.
• Partner with cross-functional stakeholders to assess change impacts, identify risks, and develop mitigation approaches that support business capability.
• Act as a strategic partner to Program Management to align and integrate change activities with program priorities and milestones.
• Build and maintain relationships with business leaders and stakeholders to drive alignment, influence decision-making, and reinforce accountability outcomes.
• Design and implement stakeholder engagement frameworks, including governance forums and feedback loops, to enable structured input, visibility, and issue resolution.
• Lead the development and delivery of role-based training strategies to build user capability and readiness.
• Develop and execute communication strategies to build awareness, understanding, and commitment to change across impacted stakeholder groups.
• Define and track adoption and readiness metrics, and implement sustainment approaches to reinforce new behaviors and support long-term value realization.

Qualifications

• Proven experience leading change management, training, and communication strategies in large-scale transformation initiatives.
• Strong understanding of change management methodologies and their application in complex environments (Prosci certification and/or CCMP preferred).
• Experience supporting Finance transformation initiatives or FP&A processes (preferred).
• Demonstrated ability to drive business readiness, adoption, and sustainment of new ways of working.
• Strong stakeholder management skills, with the ability to build relationships and influence across all levels of the organization.
• Excellent communication skills (written and verbal), with experience developing executive-level messaging and training content.
• Curiosity and openness to exploring new and creative ways to engage users, including digital channels such as internal websites, video, and interactive content (e.g., SharePoint, Clipchamp).
• A creative and strategic mindset, with the ability (or desire to learn) to translate complex concepts into engaging and user-friendly experiences.
• Experience designing and delivering role-based training programs and measuring effectiveness.
• Strong analytical and problem-solving skills, with the ability to assess risks and develop actionable approaches.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities effectively.
• Post-secondary education in Business, Communications, Marketing, Organizational Change, Human Resources, Psychology or related field.

Benefits

• A rewarding career path with diverse opportunities for professional development.
• An organization committed to making a difference in communities for employees and customers.
• Competitive rewards program including annual bonus, flexible vacation, personal and sick days, and comprehensive benefits that start on the first day.
• Diversity, Equity, Inclusion & Allyship: inclusive culture, bias-free practices, and ERGs across diverse identities.
• Accessibility and Workplace Accommodations: commitment to creating an inclusive and accessible setting for everyone.

Location

Canada : Ontario : Toronto