Manager, Organizational Change and Communications

Why DUCA? 

We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.  

We exist to help People, Businesses and Communities  Do More, Be More, and Achieve More™ . 

DUCA () is distinguished for the following: 

• Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. 
• Competitive rates.
• Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
• Profit sharing among Members.
• Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 
• A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab ( a charitable foundation committed to helping the credit challenged and underbanked.  This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.

A career with DUCA means you’ll find endless opportunities to make a difference with your unique abilities and perspectives.  Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.   At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. 

Manager, Organizational Change and Communications

DUCA is looking for a Manager, Organizational Change and Communications   to join our growing team! 

Job Purpose & Summary

Reporting to the VP, Change Acceleration & Learning, the Manager, Change Acceleration contributes to the execution and delivery of strategic initiatives and projects within the People & Culture (P&C) portfolio.  Leveraging a structured approach to change management, this position will determine and recommend tactics to embed changed behaviours and activities into a new way of working across the organization. 

In addition to determining the most effective communications strategy to accelerate the implementation of P&C initiatives, the Manager, Change Acceleration will create and execute the overall communications plan and associated content. Acting as the lead for P&C driven initiatives, this position partners with stakeholders to track, monitor, and report on the progress of P&C initiatives and the activities required to meet and accelerate key deliverables.  

Key Accountabilities & Duties

• Consistently demonstrate and embed DUCA’s values of “Bringing out the best in others”, “Doing what’s right even when it’s difficult”, and “Making what’s possible happen” into all change acceleration activities
• Lead change acceleration activities for assigned P&C driven initiatives; track, monitor and report on the progress of deliverables for P&C initiatives and projects; create templates, forms, and other documents required to support P&C initiatives
• Recommend communication strategies and tactics to effectively accelerate the implementation of P&C initiatives; develop overall communication plans including recommendations for appropriate channels and cadence; partner with internal stakeholder to create associated content 
• Partner with the Learning team to review materials and provide guidance and advice to ensure change acceleration concepts are applied
• Conduct research, collect and/or consolidate data to provide insightful analysis and recommendations that enable senior level decision making required for detailed business cases and project plans for the P&C team
• Approve applicable documentation related to P&C initiatives prior to roll-out to the broader organization ensuring the best practice change acceleration methodology is applied
• Partner with key stakeholder groups and project teams to ensure ongoing alignment with agreed upon deliverables and outcomes; assess any delays and gain agreement with stakeholders on next steps while balancing project timelines and associated risks 
• Synthesize information from employee input sources owned by P&C; Pull out key findings for actioning and recommend measurement impact analysis of P&C owned action items
• Act as the lead for P&C team and other meetings; determine cadence and content as needed; facilitate project meetings or workshops; document minutes capturing risks, actions, issues, and decisions
• Assist with the prioritization of P&C initiatives and projects; work with VP, Change Acceleration & Learning and the Chief People & Culture Officer to support other activities required to accelerate the adoption of the applicable strategic initiatives

Occupational Experience & Education Requirements

• Post-secondary degree in communications, business administration, or related field
• 5-7 years’ experience supporting the implementation and acceleration of strategic initiatives
• 3 years’ experience working in communications, with preference given to Internal Communications positions
• PMP designation or Agile Certification an asset
• AIM accreditation an asset
• Experience in requirements gathering, assessment, and analysis
• Experience in the financial services industry an asset

Knowledge, Skills & Attributes

• Passion for bringing out the best in others and demonstrating commitment to building a high-performance culture
• Superior writing and editing skills with proven experience developing communications that accelerate change including executive level messages, presentations, and briefing documents
• A dynamic thought leader who is strategic, creative, collaborative, and detail oriented
• Knowledge of HR concepts and practices, including employee engagement and organizational culture, to effectively support the roll out and adoption of P&C initiatives
• Superior organizational skills with the ability to effectively manage stakeholders and multiple priorities in a high-pressure and deadline-driven environment
• Superior relationship building and influencing skills, with an ability to influence employees at all levels, and to partner with P&C leadership on complex, and often time-sensitive, initiatives
• Analytical and problem-solving skills with the ability to proactively and tactfully manage multiple stakeholders and workstreams
• Flexible and adaptable with the ability to work effectively in ambiguous situations
• Proficient in Microsoft Office suite and various communications tools and programs
• Effective project management skills with the ability to manage multiple priorities, projects, and deadlines

Working Conditions

• Normal office environment
• Occasional travel to DUCA branch locations may be required

Department:  People & Culture 

Primary Location:  Corporate Office

Employment Status:  Full-time

Hours per Week: 38

Salary:  The annual salary range for this position is $80,494 to $100,617. Actual annual base salaries will vary depending on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training. This position may be eligible for discretionary bonuses.

Number of Existing Vacancies: 1

DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.

Our hiring process includes AI screening for keywords and minimum qualifications. Talent Acquisition Partners review all results.

Qualified applicants are encouraged to submit their application.  Applications must include a resume.

We thank all applicants but only those considered for an interview will be contacted.