Senior Manager, AI and Innovation Communications

Senior Manager, AI and Innovation Communications

Our purpose at Thomson Reuters is to Inform the Way Forward. Together with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. Our people, products and customers turn this purpose into action every day and create meaningful positive impact on communities around the world.

About the Role:
Thomson Reuters is building AI systems that transform how professionals work. Your job is to help tell that story — with precision, speed, and credibility.

As Senior Manager of AI and Innovation Communications , you'll be a key executor and contributor on a fast-moving team responsible for positioning Thomson Reuters as the global technology leader in AI for professionals. You'll own significant workstreams end-to-end — from product launch communications to customer storytelling to executive content — while working closely with the Director to shape strategy and ensure consistent, high-quality output across channels.

This role is built for someone who comes from the technology sector, understands how AI is reshaping industries, and is genuinely curious about going deep on the technology itself. You won't just translate what engineers hand you — you'll engage closely with product and technology teams, ask the right questions, and develop a real command of what Thomson Reuters is building and why it matters. You're a strong writer, comfortable moving between tactical execution and strategic input, and you understand how professionals evaluate and adopt technology.

Key Focus Areas:

Product and Launch Communications

• Support the development and execution of communications strategies for AI product and model launches, translating technical capabilities into clear professional value
• Draft and manage core launch materials — press releases, messaging frameworks, FAQs, blog posts, and internal communications
• Partner with product and marketing teams to stay close to the roadmap and surface stories ahead of launches

Customer and Impact Storytelling

• Own the development of customer success stories and case studies that demonstrate real-world AI impact with measurable outcomes
• Build and maintain a library of customer proof points that sales and marketing can deploy across channels
• Identify and develop new content formats that bring Thomson Reuters' AI impact to life in credible, engaging ways

Executive Thought Leadership

• Develop content that supports Thomson Reuters' product and technology leaders, including briefing documents, talking points, bylined articles, social content, and speaking prep materials
• Help maintain consistent executive voice and positioning across channels and audiences

Partnership and Announcement Support

• Support end-to-end communications for strategic partnership announcements, including drafting materials and coordinating with partners on aligned messaging and activation

Media and Industry Engagement

• Build and maintain relationships with technology, business, and trade media covering AI, legal tech, fintech, and professional services
• Monitor AI industry trends, competitive developments, and regulatory discussions to flag relevant opportunities and inform messaging

Responsibilities:

• Execute AI and innovation communications across product launches, customer stories, executive thought leadership, and partnership announcements
• Draft high-quality content across formats — press releases, blog posts, case studies, briefing documents, bylines, talking points, and sales-facing materials
• Translate AI product innovations into narratives relevant to professional audiences, with a focus on workflow transformation and business outcomes
• Work directly with product managers, engineers, and communications colleagues to develop a deep understanding of what's being built and find the story in it
• Support executive media preparation, including interview prep, briefing documents, and message development
• Build and maintain media relationships and support proactive and reactive media engagement
• Contribute to the development of repeatable playbooks and processes that help the team operate at scale and velocity
• Coordinate with marketing, product marketing, sales, and regional teams to keep messaging aligned
• Support issues management related to AI, including responsible AI messaging
• May manage one direct report or agency/contractor relationships

About You  
You're a fit for the role of Senior Manager, AI and Innovation Communications if your background includes: 

• Have 6–8+ years of experience in technology communications, with a strong preference for experience in B2B technology, SaaS, or enterprise software
• Have worked across multiple communications disciplines — product, customer, executive, and/or partnership communications
• Come from the technology sector and bring genuine intellectual curiosity about AI — you're someone who wants to understand the technology deeply, not just communicate about it at a surface level
• Have a solid and growing understanding of AI, machine learning, or emerging technologies, and can translate complex concepts into clear, credible narratives for professional audiences
• Are a strong, versatile writer who can move between a press release, a byline, and a briefing document without losing quality or speed
• Understand how enterprises and professionals evaluate and adopt technology, and can write credibly to that audience
• Have experience building or contributing to media relationships with technology and business press
• Are comfortable operating in a fast-moving, matrixed environment where priorities shift and ambiguity is the norm
• Have strong instincts for messaging and positioning, and can develop content that holds up to scrutiny
• Are excited about using AI tools in your own workflows to work smarter and move faster
• Have excellent written and verbal communication skills with strong attention to detail
• Experience working in a publicly traded company is a plus

Please note:  This role is hybrid and requires you to work from one of our offices for a minimum of 3 days a week, with a requirement for some business travel.

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New Position: This position is open due to an existing vacancy to support our evolving business needs.

What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact:  We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Our use of AI within the recruitment process Thomson Reuters utilizes Artificial Intelligence (AI) to support parts of our global recruitment process. Unless you opt-out, our AI system will assess the information provided by you and compare it to the requirements listed for the role, and present the result to our recruitment personnel for further review. The AI system acts as a supporting tool, but there is always a human making the decision if you will be considered for the role

Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For Ontario, Canada, the base compensation range for this role is $108,000 CAD - $158,000 CAD. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com