Property Manager ROQ City

Founded in 1988 and headquartered in Toronto Tricon is one of North Americas preeminent rental housing providers.

Tricon was one of the first movers to enter Torontos purpose-built rental apartment sector with scale in 2016 and is developing the highest quality multi-family portfolio in North Americas fastest growing city. Tricon is the leader and most active developer in the marketplace with a 6000 pipeline of new units. At Tricon we are reimagining rental living Tricon properties are concentrated in prime downtown Toronto locations and are defined by design excellence signature resort-quality amenities exceptional customer service and lifestyle programming that fosters connections and builds community. To learn more please visit: Tricon Toronto .

Job Description

The Property Manager plays a central role in how the community operates feels and performs. They bring together resident service site operations people leadership and financial accountability to create a community that is thoughtfully managed and aligned with Tricons standards.

The Property Manager leads the site team builds a service-oriented culture and makes sound decisions in a fast-paced environment. Working closely with residents team members trades and internal partners they bring Tricons values and service expectations to life through the day-to-day management of the property.

ROQ City is located in Torontos Moss Park neighbourhood at Richmond Ontario and Queen Streets with direct access to the Queen Streetcar and nearby bike routes. The property is close to Corktown the Garden District the Distillery District and St. Lawrence Market with easy access to the downtown core.

Essential Duties and Responsibilities:

Resident Experience

• Establish clear service expectations across resident visitor and contractor interactions and coach team members to anticipate needs personalize service and resolve issues thoughtfully.

• Lead the team in responding to resident inquiries feedback complaints and concerns with professionalism empathy urgency and accountability.

• Foster a welcoming and connected community through thoughtful resident communication programming and events that align with the communitys brand and resident expectations.

• Partner cross-functionally with internal teams to identify and resolve friction points across the resident journey.

Community Leadership and Operations

• Oversee day-to-day property operations and align the team around Tricon policies procedures service standards and operational priorities.

• Partner with the Maintenance Manager and other site leaders to ensure repairs maintenance preventative programs inspections and suite turnover activities are completed efficiently safely and with minimal disruption to residents.

• Apply working knowledge of relevant legislation including the Ontario Residential Tenancies Act Landlord and Tenant Board Human Rights Code Labour Relations Act Fire Code and Occupational Health and Safety Act to support compliant and respectful operations.

• Authorize work and purchase orders within approved limits ensure trades and service providers meet health and safety expectations and address hazardous conditions or infractions promptly.

• Collaborate with Leasing and Revenue partners to support renewal performance resident retention and overall community stability.

People Leadership

• Lead coach motivate and develop site team members through regular feedback performance management development planning and timely follow-through.

• Build a culture of accountability recognition collaboration and continuous improvement.

• Lead recruitment onboarding training and ongoing development of site staff to ensure the team is engaged capable and aligned to the needs of the community.

• Maintain effective relationships with internal partners and industry peers to support best practice sharing and community performance.

Financial

• Prepare annual operating budgets and monthly operating forecasts for each property with accountability for delivering financial results and KPIs against annual targets.

• Review monthly operating statements prepare variance reports complete required reporting and ensure invoice approvals are accurate timely and appropriately documented.

• Review vacancy and availability reports maintain an effective rent collection process ensure legal processes are followed and confirm rent rolls are accurate prior to monthly rent posting.

Qualifications:

• Service-oriented leadership style with professionalism integrity diplomacy discretion and confidentiality.

• Sound judgment problem-solving conflict resolution and relationship management skills.

• Proactive accountable flexible and adaptable in a fast-paced environment.

• Effective written and verbal communication skills with a clear and collaborative communication style.

Minimum Requirements:

• Minimum 5 years of related property management experience including team leadership responsibilities and experience leading 5 direct reports.

• Experience managing resident-facing operations and balancing service operational and financial priorities.

• Working knowledge of building systems and the ability to partner effectively with trades and service providers.

• Proven ability to achieve results and influence across all levels of the organization.

• Proficiency with Microsoft Office.

Preferred Attributes:

• University or college degree with a major in real estate or a related field.

• Experience leading a high-service or luxury residential portfolio with a focus on resident satisfaction and retention.

• Experience with Yardi or other property management system.

Work Schedule: This role requires onsite work Monday through Friday with on-call availability outside of regular business hours.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job including:

• Frequently required to sit talk and hear.

• Frequently required to stand and move; use hands to grasp squeeze finger handle and feel; reach push and pull with hands and arms; occasionally required to twist; reach overhead; stoop kneel squat bend and crouch.

• Occasionally lift carry and move up to 10 pounds.

• Vision abilities required by this job include close vision distance vision and depth perception.

Salary Range

Placement within this compensation range will be determined by the candidates knowledge experience and skills.

$84060.00 - $134060.00

This position is eligible for an attractive benefits and wellness package and an incentive opportunity of:15%

At Tricon we are committed to creating a workplace where every individual is valued for their unique contributions experiences voices and backgrounds. By embracing these principles we aim to positively impact our business and the communities we serve creating a lasting legacy where everyone can thrive.

We pride ourselves in providing a fair and equitable hiring process and will gladly review accommodations requests at any point in our selection process. If you require an accommodation please contact our Human Resources department at . Please include your name and position that you will be applying for in the subject line and someone from our team will reach out to assist.

#TriconLiving

Required Experience:

Manager