Senior Property Manager

The Well

The Well is a unique and innovative joint venture between Allied and Riocan.
Located at Spadina and Front, The Well brings together three million square feet of retail, office and residential space constructed over 7.7 acres. Through this, The Well sets the stage for meaningful experiences that draw people from down the street and across the globe to eat, shop, work, live and play in Toronto.

About Allied
Allied is a leading owner-operator of distinctive urban workspace in Canada’s major cities. Our work is grounded in a clear purpose: to provide knowledge-based organizations with distinctive urban environments that support creativity, connectivity and human wellness.

Our vision is more expansive. We seek to make a continuous contribution to cities and culture that elevates and inspires the humanity in all of us. This vision informs how we operate, how we design and how we lead.
Real estate, for us, is not a passive investment. It is a profoundly human endeavour, one that must promote wellness, sustainability, diversity and creativity—today and for generations to come.

Allied is also a place to build a career of consequence. If you are looking for work that is thoughtful, tangible and enduring—work that contributes meaningfully to cities and the people who inhabit them—you will find purpose here.
For more information on Allied’s approach to city-building, visit the page.

Purpose:

Allied is looking for a Senior Property Manager, Retail to oversee approximately 320,000 square feet of retail space at The Well, including Wellington Market.

In this role, you will lead the retail Property Management team and oversee tenant relations, retail operations, building standards, financial performance and operational administration. You will play a key role in maintaining a high-quality tenant and guest experience while ensuring the retail portfolio operates effectively and performs in line with established operational and financial expectations.

This is an opportunity for an experienced property management leader who understands complex retail environments, builds strong relationships and brings a service-oriented approach to one of Toronto’s most prominent mixed-use destinations.

Responsibilities

Leadership

• Lead, coach and support the retail Property Management team to achieve departmental objectives, portfolio priorities and performance expectations.


• Foster a collaborative, service-oriented team environment that supports effective coordination across departments.


• Support team members in establishing annual goals aligned with portfolio needs and company priorities.


• Review performance on an ongoing basis and provide timely, constructive feedback through regular one-on-one meetings, department meetings and day-to-day communication.


• Identify opportunities to support team member development, including coaching, learning and increased responsibility.

Tenant Relations and Retail Operations

• Deliver a consistent, high-quality tenant and guest experience across the retail portfolio and Wellington Market.


• Build and maintain strong tenant relationships through regular communication, proactive issue resolution and participation in tenant meetings, as required.


• Support tenant satisfaction and retention by addressing tenant needs in a timely, professional and service-oriented manner.


• Oversee tenant onboarding and move-in readiness with Leasing, Operations and Tenant Coordination.


• Coordinate tenant communications, notices, service requests and issue resolution to support a consistent tenant experience.


• Review tenant survey feedback and implement action plans to address concerns and improve tenant satisfaction and retention.


• Oversee the day-to-day retail operations, including tenant coordination, issue resolution, service standards and operational requirements.


• Manage tenant-related matters involving insurance, risk management, legal issues, environmental programs and energy conservation initiatives with internal and external stakeholders.

Building Standards and Property Operations

• Manage supplier and contractor relationships to ensure required services are delivered effectively, efficiently and in accordance with established standards.


• Identify and address life safety, liability and potential negligence matters that may affect The Well, its tenants, contractors, guests or employees.


• Support long-term capital planning for structural, environmental, building system, equipment, furnishing, repair, replacement and enhancement requirements.


• Conduct regular property inspections with Operations to maintain building, service and presentation standards.

Financial Performance and Reporting

• Support the preparation of annual operating budgets, forecasts and the five-year capital plan.


• Review monthly financial statements at a high level to support NOI performance and year-end recovery accuracy.


• Monitor monthly expenses against approved budgets and conduct variance analysis to identify issues, recommend corrective actions and ensure expenditures remain within budget.


• Oversee property financial reporting, including variance analysis, vacancy, rent roll review, retail sales analysis, CAM recovery support and other relevant reporting.


• Monitor outstanding receivables to support the timely collection of monthly rent and tenant charges.


• Support escalated account resolution in partnership with the Property Administrator.


• Oversee invoice processing, tenant billing and related follow-up activities.


• Provide oversight and accountability for accounts payable and invoice processing to ensure invoices are reviewed, approved and processed accurately and on time.

Leasing, Administration and Compliance

• Support retail deal execution by coordinating operational inputs, tenant onboarding, landlord work obligations and required deadlines with Leasing, Operations and Tenant Coordination.


• Support lease administration by ensuring tenant information, critical dates, notices and documentation are accurate and communicated to the appropriate internal teams.


• Oversee the tracking and follow-up of tenant certificates of insurance and other required operational documentation.


• Respond to after-hours emergency calls, attend site as required and take necessary action to ensure emergency procedures are followed.


• Complete assigned responsibilities related to Allied’s Sustainable Well Being and Occupant Engagement Programs.


• Complete certification processes for BOMA, LEED and WELL, as required.

Qualifications

• Five to seven or more years of property management experience in commercial or retail buildings.


• Undergraduate degree or diploma in business administration, real estate or a related field.


• Progressive property management experience with increasing levels of responsibility.


• Proven people management experience.


• Strong communication and interpersonal skills, including a proven ability to build and maintain relationships.


• Experience with accounting, budgeting and building systems.


• Ability to work in a fast-paced, service-oriented environment.


• Strong judgment, accountability and problem-solving skills.


• Team-oriented approach.


• CPM, RPA or FMA designation would be an asset.


• Knowledge of Yardi would be an asset.

$107,000 - $130,000 a year

Allied determines individual compensation by work location and other factors, including relevant experience, education and internal equity.  

Note: The listed salary range does not reflect total compensation and rewards. We encourage all qualified candidates to apply.  

This role is a current vacancy on the Allied team.  

Total Rewards* and the Employee Experience  

At Allied, total rewards are designed with the same perspective that shapes our operations. They are intended to support sustained contribution, creativity and a genuine sense of ownership in the work we do.  

In practice, this includes:  

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  Shared financial success and an ownership mindset  
  Eligible employees participate in performance-based bonus programs and a retirement savings program, with the option to invest in traditional funds or Allied units. This approach aligns individual effort with Allied’s long-term performance and reinforces a sense of ownership at every level of the organization.  

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  Intentional presence and time off
  In addition to vacation, employees receive six personal days and half-days before statutory holidays. Allied supports flexibility while maintaining a strong, in-person culture. This reflects how we collaborate most effectively and how we operate as a business.  

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  Health, wellbeing and support  
  Comprehensive, company-paid health benefits include vision and dental coverage, along with a healthcare spending account. An employee assistance program is available to provide confidential support when it is needed.  

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  Growth through leadership and exposure  
  Allied believes in leadership at every level. Employees are encouraged to contribute beyond the boundaries of their role, collaborate across disciplines and develop a broad understanding of the business. For those drawn to real estate, this includes uncommon exposure to how buildings, organizations and cities evolve through hands-on experience and shared responsibility.  

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  Professional development grounded in practice  
  Learning at Allied is both formal and experiential. Ongoing professional development and a mentorship program support growth through structured learning and day-to-day engagement with experienced colleagues across the organization.  

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  Purpose and connection beyond work
  Each year, employees are provided with a paid volunteer day to contribute time and effort to a cause that is personally meaningful to them, reflecting our belief that contribution extends beyond the workplace.  

If you are motivated by the role real estate plays in shaping cities and culture, and want your work to contribute to that effort, we encourage you to apply.  

More insight into life at Allied, including our ESG and EDI initiatives, can be found in the  annual ESG report .  

*Temporary or contract roles may not qualify for all the benefits listed, and some roles may follow a modified total rewards structure. We will confirm what benefits you qualify for during the recruitment process.  

We value human connection and experience. While Allied uses technology, including AI-enabled tools, to support administrative efficiency, all screening, assessment and hiring decisions are made by people.  

We are committed to hiring the most qualified candidates with a dedication towards supporting diversity, equity and inclusion across our organization. All qualified applicants will receive consideration for employment without regard to gender, ethnicity, origin, sexual orientation, disability and socioeconomic background. Diverse perspectives strengthen our organization and help us deliver better outcomes for our tenants, partners and communities. All qualified candidates are encouraged to apply.  

We strive to provide an accessible recruitment experience and welcome reasonable accommodation requests at any stage of the recruitment process. Please reach out to  [email protected]if support is needed.  

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.