Security Access Administrator

Job Responsibility: If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life. The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.

As a Security Access Administrator, you will be responsible for all aspects of security access card administration for more than 15,000 City of Calgary employees. Primary duties include:

• Administer security card access requests including ticket assignment, response, approvals, programming of cards within Access Control software, manage logistics of mailing/pickup locations, and confirmation resolution response to end users.
• Update access permissions when employees change work locations or positions.
• De-activate access cards when staff leave the organization.
• Attend team meetings, respond to escalations and requests from leadership.
• Manage work orders related to daily tasks.
• Administer City Site Approvers and action communications of policy changes to all necessary users.
• Assist Security Systems Administrators on user requests for access related to Physical Security software systems.
• Respond to end user questions and concerns that may come up with the Security Access Card Administration policies.

Qualifications

• A High School Diploma or equivalent (e.g. GED) plus job related course work in Information Technology (IT) and at least 1 year of IT related experience.
• Previous experience providing a high level of customer service is preferred.
• An intermediate level of proficiency with Microsoft Office (Word, Excel, and Outlook) is required, along with the ability to enter data in an accurate and proficient manner.
• Experience with Access Control software, Ticketing software and/or Asset Management software will be considered assets.
• Experience with IT hardware such as desktops, laptops and peripherals will also be considered an asset.
• Strong communication skills, well developed analytical and problem solving skills, excellent organizational and time management skills, and the ability to multitask.

Pre-employment Requirements

• A security clearance will be conducted.
• Successful applicants must provide proof of qualifications.

Union: CUPE Local 38 Business Unit: Corporate Security Position Type: 1 Temporary (up to 22 months) Location: 800 Macleod Trail SE Compensation: Pay Grade 4 $28.82 - 38.51 per hour Days of Work: This position works a 5 day work week with 1 day off in a 3 week cycle. Hours of work: Standard 35 hour work week Audience: Internal/External Apply By: May 28, 2025 Job ID #: 312080