Counter Administrator

Location: Calgary, CA (Onsite)

In this office-based position you’ll experience a supportive approach to your wellbeing and continuous learning opportunities in our friendly and inclusive workplace. Find out more at computershare.com/flex.

A role you will love

The Counter Administrator is responsible for communicating helpful, clear, and concise information to external and internal clients in a friendly, professional, and courteous manner while maintaining strict confidentiality.

As the face of Computershare, the Counter Administrator must represent our company’s vision and values. Since the counter serves as customers' initial point of contact with Computershare, the Administrator must constantly be available to welcome, acknowledge, and help customers as well as uphold a tidy workspace and professional manner.

Some Of Your Key Responsibilities May Include

• Always maintain a clean and inviting workspace environment and present self in a professional manner
• Understand the urgency of servicing clients in a precise and in a timely manner
• Provides relevant and accurate information to brokers, shareholders, internal and other clients at the counter in a courteous and professional manner
• Ensures that sensitive information is only provided to authorized individuals
• Screens submissions at the counter to determine their accuracy and completeness. These include, but are not limited to transfers, corporate actions, dividend reinvestment, estates, etc.
• Communicates submission deficiencies and provides resolutions to the presenter, as necessary
• Ensures that all processing is completed accurately and in line with specific service standards and/or client expectations
• Available to work shifts and overtime on weeknights and weekends as required
• Communicates verbally and in writing accurately and timely regularly.
• Organizes and prioritizes work to ensure timely completion of responsibilities.
• Ability to multi-task between daily operational duties and projects as assigned.
• Provides service to internal clients promptly in accordance with the specific request and stated expectations
• Identifies potential areas of compliance vulnerability and risk and suggests resolutions to mitigate future occurrences
• Performs, where applicable, business testing of systems/applications
• Works independently and within a group setting to accomplish personal and team goals.
• Cross-trains between various operational units and is required to apply gained knowledge daily
• Ensures full compliance with all business, risk & operational practices

What will you bring to the role?

Other Key Skills Required For The Role Include

• Post-secondary education is preferred
• Canadian Securities Course and/or Trust Institute course is optional but preferred
• Knowledge of the Canadian Securities Industry, preferably from a Stock Transfer perspective preferred
• Strong Microsoft Office experience, in particular Word, Excel, and SharePoint
• 1-year experience in stock transfer or securities industry preferred.
• 2-3 years of customer service experience is an asset

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle

Health and wellbeing rewards that can be tailored to support you and your family including paid time off, observed holidays, and vacation pay

Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future

And more . Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.

A company to be proud of

We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

Fairness and culture

We want to provide you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

About The Team

Since 1978, we’ve been trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings and we’re now the number one transfer agency in the world. As client needs evolved, so has our portfolio of services; extending our Issuer Services into equity and entity governance services to companies both public and private worldwide. Careers in Issuer Services could mean anything from assisting shareholders with their portfolios, enabling access to global markets or helping clients deliver on their equity and entity compliance requirements everywhere they operate.