Junior IT Helpdesk Administrator

Are you the person friends and family call when their technology stops working? Do you enjoy taking things apart, customizing them, and figuring out how they actually work?

Maybe you have built a PC and have strong opinions about cable management. Maybe there is a home lab humming in your closet, a game server you run for forty of your friends, a handheld you have modded twice, or a script you wrote to automate a task that only took two minutes anyway, just because you could.

That is the person we are hiring.

The role

Edon Management is looking for an IT Help Desk Technician to join our small, close-knit IT team. You will be one of three, reporting to our IT Manager, and you will be the first point of contact for 900+ staff across our Alberta offices.

The right person enjoys solving problems, learning new systems, and helping people work through technical issues clearly and patiently.

What you will do

• Be the friendly, patient first line of support through our ticketing system: user accounts, computers, mobile devices, printers, and phones

• Set up, configure, and deploy laptops, desktops, and mobile devices for staff

• Troubleshoot Windows 11, Microsoft 365, and the business applications our teams use every day

• Handle day to day account administration in Active Directory and Microsoft Entra ID

• Learn and support our property management software and other line-of-business tools

• Write things down. Document your fixes and keep our knowledge base from going stale

• Get out of the office and visit our regional offices and sites, roughly once a quarter

This is a regular weekday role. After-hours work is rare and almost always planned in advance, for example patching a line-of-business application, updating firewall firmware, or the occasional outage. In practice it has worked out to a couple of times a year.

Where this goes

Here is the part most job postings leave out.

Edon runs on Microsoft 365 and the Power Platform, and we are constantly building, not just keeping the lights on. Once you have the help desk well in hand, we want you reaching further. If you get curious about the tools we use, or you want to take a swing at automating a tedious process, say so. We would much rather grow this role than replace it.

What we are looking for

• A genuine passion for technology, and the curiosity to ask "okay, but how does that actually work?"

• A positive, service-oriented attitude and strong communication skills, meaning you can walk a frustrated non-technical person through a fix without using jargon or making it worse

• A diploma in IT, a relevant certification, or the equivalent in hands-on experience

• Comfort with Windows and the Microsoft 365 suite

• Openness to modern tools like Microsoft Power Platform and Power BI

• A valid driver’s licence and access to a reliable vehicle. Mileage is reimbursed

Nice to have (not deal-breakers)

• Prior help desk, service desk, or customer-facing experience

• Familiarity with Microsoft Intune, SharePoint, Windows Server, or MS365 Administration

• Anything that shows you tinker on your own time, in whatever form that takes

Competitive compensation package

• A competitive salary, plus an RRSP program where we match your contributions

• Employer-paid health and dental benefits for you and your family

• Vacation and personal days

• Tuition reimbursement and talent development programs, so you can keep learning on our dime

• Recognition through our Years of Service and Innovation programs

• An employee referral program

• Free parking at our Calgary office

How to apply

Send us your resume, and tell us about something you have built, fixed, or made better that you are proud of. It could be a home lab, a PC build, a script, a clunky process at a past job, or anything else that shows how you approached a problem. A short paragraph is all we need, and it is the first thing we read.

Apply through our careers portal at edonmgmt.startdate.ca, or send your resume to View email address on edonmgmt.startdate.ca.

Who are we?

To put it simply, we’ve been around for nearly 30 years in Alberta and have grown to be a player in the commercial property management market. Our Team services over 26 million sq. ft. of real estate in over 80 municipalities across the province. Together, we deliver complete building management solutions in partnership with our team members, clients, and subcontractors. This means we’re continually expanding services to meet client needs by providing caretaking, grounds, security, or project management solutions. 

At Edon, our goal is to foster an environment where every team member feels empowered, believing that a mix of backgrounds, perspectives, and experiences enhances our innovation and excellence. We recognize the value of a diverse workforce and actively encourage applications from candidates of all backgrounds, experiences, and abilities.

We are proud to provide opportunities and career development to over 900 employees. These team members bring diverse backgrounds, experiences, and knowledge that help make us successful. Visit our website for more information about Edon’s culture.

Explore more about us and watch the WHO WE ARE video:

or visit our website

Why Edon

Small team, real support, and a company investing in modern tooling instead of just talking about it. You will have people to learn from, room to get good, and a say in what we build next. In our most recent CARE survey, 97.5% of Edon team members said Edon is a great place to work.

Edon Management is an equal opportunity employer.