Senior Analyst - Identity and Access Management (IAM)

This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.

Why WestJet

Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.

Join us, this is where your career story takes off.

Overview Of The Role

We are seeking a highly skilled Senior Analyst – Identity and Access Management (IAM) to join our Technology team. This is an exciting opportunity to work with modern identity and access management solutions while supporting the deployment and optimization of IAM services across the enterprise.

The primary focus of this role is to provide technical support for application onboarding to SailPoint IdentityIQ (IIQ) (or similar platforms), troubleshoot and resolve IAM-related issues, and support the ongoing administration of identity lifecycle management processes. The successful candidate will be highly motivated, technically proficient, and thrive in a fast-paced, agile environment.

Reporting to the Delivery Manager – IAM, the Senior Analyst will support the technical enablement of IAM services, ensure adherence to WestJet policies, and develop operational documentation, including runbooks and support procedures. This role requires deep expertise in IAM platforms such as SailPoint and CyberArk, as well as authentication technologies supporting cloud-based applications and infrastructure across Azure, AWS, and Google Cloud Platform (GCP).

Key Deliverables

• Subject matter expertise in Identity and Access Management across both cloud and on-premises enterprise environments
• Provide technical support and administration for IAM solutions, including SailPoint IIQ
• Support and standardize authentication and authorization patterns, including:
• Single Sign-On (SSO)
• Multi-Factor Authentication (MFA)
• User provisioning and de-provisioning
• User behavior analytics
• Access governance controls
• Privileged access and secrets management
• Implement enhancements and enable new IAM functionality to support continuous improvement initiatives
• Participate in the evaluation, testing, and implementation of emerging IAM technologies
• Monitor and maintain IAM workflows, including provisioning and attestation processes
• Partner with IT support teams and People & Culture stakeholders to strengthen WestJet’s security posture through IAM technologies
• Provide operational support for the Identity and Access Governance program, serving as a technical escalation point when required
• Support IAM governance activities during audit and compliance reviews, including CSOX, PCI, GDPR, and PIPEDA requirements
• Develop and maintain process documentation and runbooks with a strong focus on self-service capabilities
• Stay current on IAM industry trends, best practices, and emerging technologies
• Identify access management gaps through proactive analysis and partner with application teams to implement remediation plans

Experience And Qualifications

• 3–5+ years of experience in Information Technology and Information Security, supported by a post-secondary degree in Computer Science or a related discipline. An equivalent combination of education, certifications, and relevant experience will also be considered
• 5+ years of hands-on experience integrating and configuring IAM solutions
• Industry certifications such as CISSP, CISM, ISO 27001, CIAM, SANS, or equivalent are considered an asset
• Experience designing, implementing, and optimizing solutions involving:
• Identity Management (provisioning, de-provisioning, certification, etc.)
• Active Directory, LDAP, SAML, OAuth, and PowerShell
• Microsoft Entra ID (Azure AD), Azure DevOps, and CI/CD pipelines
• Web Access Management
• Single Sign-On (SSO) and Federation technologies (Kerberos, SAML 2.0, ADFS, OAuth 2.0, OpenID Connect)
• Privileged Identity Management (PIM)
• Multi-Factor and Adaptive Authentication
• Public and Private Cloud IAM
• Windows Security
• Role-Based Access Control (RBAC)
• Experience integrating large-scale enterprise solutions with Identity Governance and Administration (IGA) platforms, such as SailPoint
• Experience architecting and implementing IGA solutions (e.g., SailPoint) and Privileged Access Management (PAM) solutions (e.g., CyberArk)
• Understanding and practical experience applying Zero Trust security principles within IAM and PAM frameworks
• Demonstrated success implementing enterprise-scale information security solutions, supporting compliance requirements, managing large IT initiatives, and aligning complex business requirements with technology solutions
• Strong knowledge of information security frameworks and standards, including ISO 27001 and NIST SP 800-53
• Strong analytical and problem-solving capabilities
• Excellent interpersonal, collaboration, and stakeholder management skills
• Proven critical-thinking ability and sound professional judgment
• Strong strategic planning skills with an enterprise-wide perspective

The Benefits Of Being a WestJetter

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

• A fun and friendly culture with colleagues who work together to win
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs

Think we’re a great fit? Apply now!

About WestJet Group Of Companies

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our safety promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our commitment to diversity, equity and inclusion

We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at ***email_hidden***.

We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.

About

For more information about everything WestJet, please westjet.com/aboutus.

If you wish to withdraw your application or request that your personal information be deleted, please contact us at ***email_hidden***.