ServiceNow Discovery Administrator (Hybrid)

We’re seeking someone to join our team as a ServiceNow Discovery Administrator to lead the design, implementation, and enhancement of our enterprise ServiceNow Discovery platform, driving accurate infrastructure visibility, high-quality Configuration Management Database (CMDB) data, and scalable automation across a global technology environment.

In the Technology division, we leverage innovation to build the connections and capabilities that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities. This is a Lead Cyber Security Engineering position at Vice President level, which is part of the job family responsible for providing specialist cyber expertise and creating solutions that protect the organization's systems and networks against actual and potential security threats and vulnerabilities.

Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.

What you'll do in the role:

• Communicate regularly with product leads across the technology organization and discuss opportunities for improvement to existing and future technology solutions

• Administer, configure, and support the ServiceNow Discovery platform, including MID Servers, schedules, credentials, and integrations

• Design, develop, and maintain Discovery Patterns, Probes, and Sensors to enhance coverage and CMDB data accuracy

• Troubleshoot Discovery failures by analyzing logs, connectivity, authentication, and infrastructure configurations

• Partner with infrastructure, networking, cloud, and application teams to onboard new technologies and expand Discovery scope

• Develop automation using PowerShell and Python to streamline administration, operational tasks, and Discovery processes

• Manage Discovery configurations and code through GitHub and CI/CD pipelines using Jenkins and DevOps best practices

• Monitor Discovery health, MID Server performance, and CMDB data quality, implementing improvements to ensure reliable asset visibility

• Contribute to platform architecture, technology evaluations, and best practices for ServiceNow Discovery and enterprise asset management

• Participate in Agile ceremonies and document configurations, procedures, and technical solutions to support knowledge sharing

What you'll bring to the role:

• Advanced understanding of business line and discipline with some knowledge of competitive environment and other disciplines

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience

• At least 6 years of hands-on experience administering and engineering ServiceNow Discovery in large enterprise environments

• Strong expertise in Discovery components, including MID Servers, Patterns, Probes, Sensors, credentials, and troubleshooting

• Experience managing CMDB data quality, reconciliation processes, and identification rules

• Strong Windows Server administration experience, including deployment and troubleshooting of MID Servers

• Proficiency in PowerShell and Python for automation and infrastructure management

• Experience with Git, GitHub, Jenkins, Jira, and CI/CD practices, including configuration-as-code

• Strong understanding of networking concepts such as TCP/IP, DNS, firewalls, NAT, load balancing, SSL/TLS, and connectivity troubleshooting

• Excellent analytical, problem-solving, and collaboration skills with experience working in Agile (Scrum or Kanban) environments

All our positions are located in Montreal, Quebec. We offer a hybrid work environment, combining remote work and attendance in the office.

Knowledge of French and English is required

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

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Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.

Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

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