IT Service management - Servicenow, Incident, SharePoint and Teams
Temporary
Astra North Infoteck Inc.
IT Service management - Servicenow, Incident, SharePoint and Teams
Hybrid: 3 days a week in office
Location: Montreal
Job Description
• Strong knowledge of IT Service Management (ITSM) practices, including Incident, Problem, Change and Service Management.
• Experience working with ServiceNow or comparable enterprise ITSM platform.
• Strong analytical and critical thinking skills with experience analyzing operational, service or performance data.
• Experience developing dashboards, KPIs, reports and management-level operational highlights.
• Proficiency with Power BI and Excel or comparable business intelligence and analytics tools.
• Strong project coordination, organizational and stakeholder management capabilities.
• Ability to work effectively across technical risk, control, audit and business teams.
• Strong written and verbal communication skills, including the ability to present complex information clearly and to senior stakeholders.
• Ability to manage competing priorities and drive initiatives across multiple teams.
• Experience with Microsoft 365 collaboration tools such as SharePoint and Teams.
Vacancy posted 29 days ago
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