Branch Manager

Work Location Type: Windsor, ON and Leamington, ON  

About Grainger

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visit

Compensation:

The base salary for this role ranges between $88,960 - $122,320, with eligibility for an incentive target of 15% which is contingent upon achieving both individual and company performance objectives.

The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade. Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills. The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided. Grainger reserves the right to amend, modify, or discontinue its compensation and benefits programs at any time, in accordance with applicable law.

This job posting is for an existing vacancy.

Position Summary:

The Branch Manager is accountable to provide a high level of leadership in fulfilling the sales, service, and operational objectives of the assigned branch(es) as well as creating an environment where team members grow and develop. 

KEY DUTIES AND RESPONSIBILITIES (You Will):

Business Leadership

• Translates leadership and strategic direction for branch team members
• Communicates and executes a sound business strategy to team members that embraces change management
• Makes sound, fact-based business decisions to support the needs and objectives of the business, while ensuring our principles remain at the heart of these decisions (Start with the Customer, Embrace Curiosity, Act With Intent, Compete With Urgency, Win as One Team, Invest in Our Success, Do the Right Thing)
• Leads the team to become the customer’s first choice for the products and services they need to keep their workplaces safe, efficient, and functioning by leading the location’s efforts for all customer interactions within assigned branches
• Builds strong internal and external partnerships to facilitate success and embed and execute our company strategy to assigned branches
• Takes measured risks while being mindful to balance service, cost, ethics, and integrity
• Develop and execute a sales and marketing plan, that includes the showroom, and is designed to grow market share of counter and will call sales
• Develop and lead a customer driven sales and service culture in the branch
• Present business results during Quarterly Business Review

Operational Excellence

• Responsible for implementing the Branch Network strategy in assigned branch(es)
• Understand and drive the Key Performance Indicators driving service excellence
• Balances operating expenses with higher level of service, while looking for ways to improve processes and remove non-value-added activities
• Implements proper staffing strategies to ensure flexibility to the needs of the business as well as payroll budgets
• Effectively monitors P/L reports to achieve the assigned sales and expense target
• Dedicates self and team to Operational Excellence by complying with all WFS Ltd. standard operating procedures
• Leads a branch that proudly represents WFS Ltd. service and commitment to the customers and team members
• Care and control for Inventory Management of assigned branch
• Maintains safety and security for all team members and customers
• Ensures the branch, surrounding landscape, and parking areas are properly maintained
• Ensure safety policies, procedures are followed, such as, WHMIS, Transportation of Dangerous Goods Act, WSIB, and all related governing legislation
• Develop and maintain a well-rounded knowledge of products sold
• Ensure compliance of workforce with provincial regulations, codes and approved WFS Ltd. operating practices

Talent Management

• Creates an environment where team members are engaged, empowered, enthusiastic, and committed to the success of the company
• Maintains an open mind to benefit from diverse thoughts and ideas
• Conducts performance review discussions to ensure that expectations/goals are set, monitored, and executed.
• Coaches the growth and development of branch team members using available resources
• Ensures key people drivers of Recruitment, Selection, On-boarding, Coaching, and Rewards & Recognition are executed and drive team member engagement
• Maintains regular and consistent communication to ensure team has all necessary information to provide best in class service
• Embracing and encouraging open-door feedback sharing culture

REQUIRED EXPERIENCE AND QUALIFICATIONS (You Have):

• Combination of post-secondary education and experience or five years equivalent experience that meets the role requirements
• Demonstrates the ability to implement initiatives, manages projects and demonstrates change leadership
• General business acumen including an understanding of financial operating statements and key drivers including P&L Statements
• Strong presentation skills
• Possesses effective time-management skills and a sense of urgency
• Has a demonstrated ability to influence and persuade varying levels of internal and external decision-makers
• Ability to work effectively with cross-functional work groups to develop integrated plans
• Excellent interpersonal, written and verbal communication skills
• Proven experience in a sales and service environment
• Proficiency in MS Office
• Previous experience with SAP would be considered an asset
• Bilingual in French and English where applicable
• Ability to relocate an asset
• Vehicle and Drivers’ license required

Rewards and Benefits:
Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):

• Medical, dental, vision and prescription drug coverage
• Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
• Life insurance coverage, including spousal and dependent life insurance.
• Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
• Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
• Educational & Professional Membership Fee Assistance program
• Employee discounts, team member perks and more!

DEI Statement:

We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.

We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.

Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.