Program Coordinator, Leadership & Employee Development

Requisition ID: 23253

Department: Finance and Corporate Services Dept.

Service: Human Resources Services

Employment Type: 1 Full-time Permanent -

Work Hours: 35.00 /hours per week

Affiliation: Non Union/Non MPE/Supervisory & Administrative Support

Salary Information: $66,686.62 - $78,027.04 annually (2024 rates of pay)

Location: 100 Constellation, Nepean

Job Category: Administrative and Support Services

Application Close: 12/08/2026

Job Summary

Reporting to the Program Manager, Corporate Learning, the Program Coordinator is the primary point of contact for the coordination and administration of the Corporate Learning and Development branch. The role provides guidance and support to staff, clients, and external vendors, and oversees the effective delivery of administrative, financial, and vendor-related processes.

The Program Coordinator supports branch operations through coordination of budgeting, scheduling, and vendor activities, and plays a key role in ensuring the accuracy, consistency, and integrity of administrative and financial processes. The role contributes to branch planning and decision-making by maintaining financial documentation and supporting reporting requirements.

The position is responsible for resolving escalated administrative issues and providing functional supervision to Program Assistant staff. The Program Coordinator also identifies and implements process improvements to enhance efficiency, compliance, and service delivery, in alignment with Corporate Learning’s mandate and the City's strategic direction.

Education And Experience

Completion of 2 year community college diploma in Business Administration or related field

Minimum 3 years of progressively responsible administrative and budget related experience, 2 years of which must include working in a client service environment

Minimum of 1 year working with SAP (preferably Training & Events Module)

Desirable Qualifications:

• Previous experience working with a large budget
• Knowledge of Stellent (Ozone web page editor)
• Supervisory experience

KNOWLEDGE

• Budget management and statistical record keeping and tracking techniques
• MS Office Suite (Advanced Excel, Word, Power Point and Outlook)
• Set up and troubleshooting of all equipment (Projectors, Laptops, DVD players)
• General knowledge of City of Ottawa policies and procedures
• General office procedures including file and records management
• Strong working knowledge of current technology with ability to research and independently learn to use new solutions
• Familiar with The Accessibility for Ontarians with Disabilities Act (AODA)
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.

Competencies, Skills And Abilities

• Project Management skills
• Ability to compile, organize, analyze, and summarize budget data information accurately and efficiently
• Must maintain a strong network of internal and external contacts to assist in achieving business goals
• Understand the impact of decisions on the Learning Centre and the ability to strive to improve business performance. Have an awareness of business issues, processes and outcomes as they impact the Learning Centre and its reputation
• Aid and assist in developing and maintaining an environment which embraces innovation, and efficiently integrates change into the Learning Centre
• Serve the clients interest through focusing individual, team and organizational effort on identifying and meeting key and diverse client needs
• Work both independently and collaboratively with Managers, staff and external providers
• Communicate effectively both verbally and in writing
• Maintain strict attention to detail and accuracy in record keeping
• Conduct background research to investigate and solve problems in support of management and staff information needs
• Take initiative
• Plan and organize multiple and competing tasks simultaneously, prioritizing and delegating work to meet deadlines
• Demonstrate initiative
• Maintain a team oriented, flexible approach
• Possess integrity, tact, diplomacy, and sound judgement
• Demonstrate strong organizational and analytical skills
• Ability to make multiple quick decisions and handle stressful situations
• Lift printed matter and move training equipment (up to 30lbs.)

What You Need To Know

• Language Requirement: English oral, reading, writing
• You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
• Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.

Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.

The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the HR Service Centre (email: View email address on ca.workus.org) at View phone number on ca.workus.org Employee Service Centre at View phone number on ca.workus.org or via email at ***email_hidden*** .