Program Manager, Nursing Services

Access Healthcare Services is a leading home and community healthcare provider serving the Ottawa and Champlain region. AHS provides nursing personal and home support services on behalf of Ontario Health at Home insurance providers community partners and private individuals. AHS holds exemplary status with Accreditation Canada and offers a range of nursing and support services including specialty and ambulatory care clinics in home nursing and personal support corporate wellness services and facility staffing relief.

Position Title:

Program Manager Nursing Services

Reports To:

Director Operations & Clinical Programs

Position Profile:

The Program Manager Nursing Services will oversee the delivery of client care for our nursing program in the Champlain region managing client employee and operational metrics to ensure team performance and high-quality care. You will apply strong clinical customer service and technical skills to support comprehensive care coordination and management that reflect client-centered plans while implementing quality assurance processes to maintain compliance with standards and regulations. The role works closely with the Quality & Risk Manager by proactively identifying and mitigating risks related to client safety staff performance and operations through incident reporting root cause analysis and corrective actions ensuring adherence to health and safety protocols and continuous improvement in service delivery. This is a regional position based in Ottawa with travel to Pembroke as required.

What We Offer:

Health & Dental Benefits

RRSPs

Company cell phone and laptop

Hybrid Office/WFH

Condensed work week

Competitive compensation package

Flexible schedule

Salary range $80000 - $95000 commensurate with experience

Key Responsibilities:

Clinical Excellence:

• Ensures the highest level of nursing care for all clients.
• In collaboration with the Manager Clinical Practice supports clinical education of RNs and RPNs in accordance with best practice standards and CNO Standards of Practice.
• Oversees client care delivery and care management ensuring a focus on quality client centered care.
• Ensures all program deliverables comply with established guidelines and consistently meets quality and accreditation standards.

Operational Oversight:

• In collaboration with the Client Services Team manages operational metrics to ensure team performance and the delivery of high-quality care.
• Generates reports and undertakes data analysis based on required program and operational metrics; develops action plans to address areas of deficit.
• Oversees the program at the regional level actively supporting care coordination and care management to ensure consistent and exceptional client care delivery.

Policy Development and Adherence:

• Supports development reviews and ensures adherence to all policies and procedures regarding clinical quality and operational practices.
• Ensures nursing services workers care managers and the client service coordination teams are practicing in accordance with contractual obligations and organizational policies and procedures.

Customer Service:

• Demonstrates clinical expertise within the scope of nursing service workers outstanding customer service and strong technical proficiency.
• When escalation is required engages with clients and their families to ensure customer satisfaction and timely follow up of concerns or issues including effective and efficient incident reporting and management.
• Supports and/or actively engages in care conferences (when required) to resolve escalated concerns involving clients families or employees.

Human Resources:

• In collaboration with the leadership team and client services team supports and participates in recruitment orientation/onboarding training mentoring and coaching.
• Monitors the performance of assigned reports and addresses concerns as per established organizational policies and procedures.
• Leads and supports staff performance management processes to foster accountability and professional growth.
• Provides in-office and field support to the nursing support programs including care coordination and care management caseload coverage as required.

Required Skills:

• Accountability
• Adaptability/Flexibility
• Analytical thinking
• Communication
• Critical Thinking
• Ethics and Integrity
• Leadership Coaching Mentoring
• Networking and Relationship Building
• Organizational and Environmental Awareness
• Risk Management
• Strategic Thinking
• Interpersonal Skills
• Technical Proficiency

Qualifications:

• Registered Nurse (RN) in good standing with the College of Nurses of Ontario (CNO)
• Minimum 5 years in community and home care experience essential
• Minimum 3 years of management experience preferred
• Bilingual in French and English is preferred
• Excellence in teaching adult learning and facilitation
• Strong verbal and written communication skills
• Valid Drivers license
• Authorized to work in Canada

As an equal opportunity employer AHS is committed to diversity inclusion and accessibility. AHS welcomes and encourages applications from all people. Accommodation is available on request for candidates taking part in all aspects of the selection process.

We would like to thank everyone in advance for their interest in AHS however only qualified applicants will be contacted for an interview.

Required Experience:

Manager