CS Operations Manager

Precoro is an innovative AI-powered procurement centralization & automation В2В SaaS platform, helping companies eliminate manual tasks and control purchasing activities across all subsidiaries. With over 1,000 customers in more than 80 countries, Precoro has proven its ability to create real business value and deliver substantial cost savings.

As our CS Operations Manager, you will be the architect behind our entire post-sales ecosystem. Your mission is to maximize efficiency and secure critical Net Revenue Retention (NRR) targets. You will own our HubSpot infrastructure, design core customer playbooks, and eliminate operational friction for our CSMs, implementation consultants, and support experts.

If you want your operational expertise to directly dictate the trajectory of a rapidly scaling product, let's talk.

What you’ll do

• Architect the CS Tech Stack: Own, configure, and optimize HubSpot and its integrations directly within the Customer Success department to establish a flawless, automated single source of truth for all customer data.

• Drive Revenue Strategy & Forecasting: Build the dashboards and reporting frameworks that feed real-time insights to leadership, directly shaping annual revenue goals, churn risk mitigation, and expansion opportunities.

• Scale Operational Workflows: Standardize and automate core CS processes—from onboarding to executive business reviews—cutting down manual tasks by 20% and implementing major quarterly process upgrades.

• Cross-Functional Enablement & Team Support: Partner closely with Sales, Marketing, and Finance to align revenue operations, while working daily with the internal Customer Success team and training them to leverage tools with maximum efficiency.

What we’re looking for

• HubSpot & Data Expertise: Deep hands-on experience configuring HubSpot CRM, building advanced reports, and managing data hygiene. High proficiency with Excel/Google Sheets goes without saying.

• Analytical Polish: A sharp ability to dissect large datasets, spot operational bottlenecks, and translate complex metrics into actionable commercial strategies.

• Operations Experience in Customer Success: Proven experience in an Operations role dedicated to supporting Customer Success teams within a product-based B2B SaaS company . Solid experience building scalable playbooks, automations, and workflows in this specific environment is required.

• Autonomy & Influence: A proactive collaborator who can easily align multiple departments, back up decisions with solid data, and autonomously drive complex projects forward.

• English: B2+ or higher.

Why you’ll love working at Precoro:

• Trust-based management: No micromanagement — your ideas and initiatives are always encouraged.

• Supportive team culture: You’re not alone, our team is open, honest, and always ready to help.

• Reimbursement for professional learning: We invest in your growth through courses, lectures, and more.

• Flexible hours: We care about results, not how long you sit at your desk.

• 26 days off annually (15 vacation days + 11 public holidays)

• Medical insurance (after six months) and Unlimited sick leave without requiring a medical certificate. Your health matters most.

• Pet-friendly offices in Kyiv: Love your furry friend? Bring them along!

• Supporting Ukraine: We proudly assist the Armed Forces and contribute to projects that bring victory closer.

What to Expect: 

1. Introductory call with our recruiter (45 minutes).

2. Test task.

3. Interview with the Head of Customer Success Team - (60 minutes).
   

Join the Precoro team and let’s create innovation together!

We truly appreciate every application, but will reach out only to candidates whose profiles align with the role.