Operations Analyst
Full-time
Anovia
Remote
- Remote job
This is a fully remote position open to candidates based in Canada.
Overview
Anovia is seeking an Operations Analyst to support one of our enterprise clients in the telecommunications sector. In this role, you will identify and evaluate operational challenges across people, processes, and tools, translating data analysis into clear, actionable insights for executive stakeholders. You will collaborate with cross-functional teams to improve workflow efficiency and support the delivery of exceptional customer outcomes.
The ideal candidate is a critical thinker with a continuous improvement mindset, always asking whether there's a smarter way to do things. You are equally comfortable in the weeds of a dataset and presenting findings to senior leadership. You bring a strong operational foundation, communicate complex information with clarity, and know how to make data tell a story.
Responsibilities
- Analyze operational challenges to determine whether root causes lie in people, processes, or tools, and provide data-driven recommendations
- Respond to executive requests with performance insights and escalation analysis, supported by clear visualizations
- Collaborate with Business Operations teams to build and refine dashboards that surface actionable intelligence
- Evaluate the effectiveness of existing tools and technologies, and recommend enhancements or replacements where appropriate
- Prepare and deliver executive-level presentations that translate complex findings into clear, audience-appropriate narratives
- Partner with cross-functional teams to prioritize improvement initiatives with the greatest operational impact
Requirements
- 5+ years of experience in an operational analysis, industrial engineering, or process improvement role
- Proven experience in data analysis and interpretation, with the ability to distill complex information into executive-ready insights
- Experience with Tableau data visualization platform, including report logic and metric definitions
- Familiarity with ITSM platforms such as Salesforce, ServiceNow, and PureCloud for analyzing calls, cases, and tickets
- Advanced skills in PowerPoint or Google Slides and data mining tools
- Strong written and verbal communication skills, with the ability to present technical information to both technical and non-technical audiences
Nice to Have
Candidates with experience in any of the following areas will be given preference:
- Building or maintaining operational KPIs and performance frameworks
- Working within managed services or outsourced support environments
- Advanced data visualization techniques and dashboard design
About Anovia
With over 20 years of expertise in telecommunications outsourcing, Anovia is a trusted support partner to some of the world's most successful Fortune 500 and Fortune 1000 companies. We specialize in workflow and knowledge processes, technical support, helpdesk, and multilingual support services, with over 200 professionals across the globe.
At Anovia, you'll collaborate with a skilled, close-knit technical team, engage meaningfully with customers, and play a key role in ensuring system reliability, modernization, and continuous improvement. This is an opportunity to do technically challenging work that genuinely matters.
To explore additional career opportunities, visit (
Anovia is an equal opportunity employer and may use Artificial Intelligence tools to assist in reviewing and processing candidate applications.
Vacancy posted 28 days ago
Similar jobs that could be interesting for youBased on the Operations Analyst in Remote vacancy
$56.49k - $74.52k per year
...create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as... ...Job Summary: We are seeking a detail-oriented and analytical Operations Analyst to join our Retail & Rental division. This role is pivotal in...SuggestedFull timeSeasonal workWork at officeLocal areaRemote workMonday to fridayShift work- ...and visualizations using MS Office or Google Sheets. Monitor operational issues and collaborate with teams to offer real-time solutions.... ...and identify trends. Basic understanding of Contact Center operations, metrics, and workflows. Proficiency in MS Office and Google...SuggestedPermanent employmentFull timeWork at officeFlexible hoursShift work
- ...Responsibility: Description Our Client is seeking a Broadband GIS Analyst to provide direct and indirect support for all broadband... ...workflows and GIS modeling techniques for streamlining business operations. (5+ years) Direct, hands-on experience converting coordinates...SuggestedHourly payFull timeContract workManual laborRemote workRelocation
- ...and enhances product reliability? If so, join us as a Business Analyst and play a vital role in our mission. Be a part of our team and... ...ecosystem helps leading pharmaceutical companies reduce risk, improve operational efficiency, and ensure the safe delivery of life-saving...SuggestedPermanent employmentFull timeLocal areaRemote workWorldwideRelocationFlexible hours
$70k - $130k per year
...passionnés pour compléter notre équipe de 100 experts à Québec! Nous sommes actuellement à la recherche d'un Analyste Financier expérimenté pour soutenir nos opérations. Salaire élevé Conditions de travail avantageuses Bonis de performance et de recrutement...SuggestedDaily paidFull timeRemote workWork from homeMonday to fridayFlexible hours- ...Position Overview We are seeking an experienced Senior Financial Analyst to provide advanced accounting, financial analysis,... ...improvement initiatives. Demonstrated experience in financial operations, accounting, financial reporting, and complex reconciliations....Contract work
- ...Fun. About the role We're looking for a Campaign Insight Analyst to be the bridge between marketing data and action. In this role... ...what's working and what's not. Partner with the Head of Marketing Operations to evolve how we measure impact across the buyer journeyhelping...Full timeRemote workFlexible hoursShift work
$65k - $75k per year
...? ( Make Space is a Canadian-owned and operated company with a proven track record poised... ...Job Summary The Real Estate Acquisition Analyst will report directly to the Real Estate... ...create site plans. Identify risks to operations Working and collaborating directly with...Permanent employmentFull timeRemote workShift work- ...Registration Standards, Quality and Projects, the Registration Business Analyst plans, analyzes and implements new client administration... ...etc.), and continuous quality improvement. Knowledge of hospital operations and health care administration requirements. Demonstrated verbal...Long term contractFull timeWork at office
$78.34k - $97.92k per year
...Job Responsibility: : Technical Analyst, Traffic Development Public Works - Transportation Status: Contract Full-time (13 Months... ...Demonstrated skills and experience in project management and traffic operations Knowledge and understanding of the TAC, OTM, OGDSM and...Long term contractFull timeContract workFlexible hours- ...You’re driven, resourceful, and above all else - remarkably smart. Role: Senior Research Analyst, RA3 (Market Access & HEOR) We are looking for a senior market access and HEOR research analyst, bringing solid experience of Canadian and North American pharmaceutical markets...Remote workWork from home
- ...target markets and cultural nuances What You’ll bring: ~2–3 years of hands-on experience as a Social Listening Expert, Social Media Analyst, Strategist, or Consumer Insights Analyst ~ Strong knowledge of key social media platforms and how users engage on each ~...Freelance
$70k - $90k per year
...Job Responsibility: Sustainable Projects Group (SPG) is seeking a full-time, permanent, Energy Analyst II, reporting to the Team Lead, Energy Consulting. In this role, you will use your technical expertise and creativity to deliver complex strategic reports, furthering SPG...Permanent employmentFull timeWork at officeRemote workWork from homeMonday to fridayFlexible hoursShift workDay shift- ...We are hiring a Digital Media Analyst to support campaign reporting, performance analysis, and marketing insights for a boutique U.S. advertising agency. This is an excellent opportunity for a data-driven marketing professional who enjoys analyzing campaign performance...Permanent employmentFull timeRemote work
- ...together to collaborate, learn, and celebrate! (It's the best!) And we're growing! We're looking for our next: Finance and Account Analyst You are the engine that keeps finance and accounting moving forward at commonsku. Responsible for a variety of technical...Full timeWork at officeRemote workFlexible hours
- ...Certifications ~ Knowledge sharing context As a Cybersecurity Risk Analyst, you will play a crucial role in conducting Threat and Risk... ...method from an adjacent domain, we support the transition; Operational environment understanding: Understanding of embedded, safety-...Permanent employmentFull timeWork at officeRemote workFlexible hours
$200 per day
Sobre a vaga: Se você gosta de conectar produto, marketing e vendas para gerar crescimento, essa vaga é para você. Estamos buscando uma pessoa para atuar na frente de Product Marketing, com o objetivo de melhorar ainda mais as comunicações de produto com o mercado e com...Permanent employmentFull time- ..., and consulting services. Our expert team of SAP functional consultants, developers, project managers, data engineers, and security analysts create value for customers in the utilities, telecommunications, and public services sectors. We work with our clients to discover and...Full timeContract workRemote work
- ...ll do We seek a highly technical and detail-oriented Security Analyst to join our team, focusing on the front lines of bug bounty... ...Preferred qualifications Experience in technical support, operations, or similar roles with technical systems exposure Prior participation...Full time
- ...We are looking for a detail-oriented and analytical Data Analyst to join our growing team. In this role, you will be responsible for... ...actionable insights that support business decisions and drive operational improvements. The ideal candidate has strong analytical skills...Permanent employmentFull timeRemote work
- ...We are looking for an experienced and results-driven Operations Manager to join our growing team. In this role, you will be responsible for overseeing daily business operations, optimizing processes, improving efficiency, and ensuring operational excellence across departments...Permanent employmentFull timeWork at officeRemote work
- ...products! As we continue to expand our business, we are seeking a curious and passionate individual to join our team as the (Senior) Web Analyst (f/m/d)and drive our business forward. What Will Your Role Be We're looking for a Senior Web Analyst to own and evolve our...Permanent employmentFull timeWork at office
$90k - $130k per year
...20 years and helping mitigate billions of dollars in financial and brand risk. We're looking for a highly technical Marketing Operations Manager with deep expertise in Marketo to take ownership of our marketing technology stack and marketing database. This role requires...Full timeSummer workRemote workFlexible hours- ...award winner, we are the most trusted cloud partner in the industry. Summary: We are seeking a highly skilled and motivated Business Analyst/Functional Lead to join our dynamic team, taking a key role in the development and implementation of Cloud Apps Script Projects. As a...Full timeTemporary work
- Bold: Nuestra compañía fue fundada en mayo de 2019 por un equipo de personas increíbles y con una experiencia única, el grupo de fundadores está conformado por los creadores de PayU Latam y otras empresas expertas en tecnología financiera. Estamos creando soluciones de pago...Permanent employmentFull timeMonday to friday
- ...provide a platform of Broker-Dealer and RIA services for our registered reps/advisors. We are looking for an experienced Compliance Analyst to support the Stratos RIA Compliance Program. We are a growing department that offers room to develop and advance skills. Essential...Permanent employmentFull time
$130k - $145k per year
...new way to grow inbound pipeline. Piper operates across both the website and email, working... ...Overview: We are seeking a Security Analyst who is passionate about safeguarding systems... .... This role blends hands-on security operations, compliance alignment, proactive risk management...Remote job$80k - $100k per year
...and who are excited to work in new ways and empower a generative company culture. About the Role Figment is hiring for a People Operations Generalist who thrives in a fast-paced, remote-first global organization. We are looking for someone who is passionate about...Long term contractFull timeFor contractorsInternshipRemote workHome officeFlexible hours$90k - $100k per year
...the world's biggest health challenges. The Field Applications Analyst II for Beckman Coulter Diagnostics is responsible for the... ...addressing customer questions and concerns regarding instrument operation and assay performance, in accordance with published specifications...Full timeWork at officeRemote workWork from homeFlexible hours- ...safely feeding the world and taking care of our planet. To support that challenge, the Marketing Team is currently seeking a Marketing Operations Lead . In this role you will support the strategic planning and execution of select marketing communication campaigns and tactics...Permanent employmentInternshipWork at officeRemote workFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Operations Analyst. Be the first to apply!
