Operations Analyst

This is a fully remote position open to candidates based in Canada.

Overview

Anovia is seeking an Operations Analyst to support one of our enterprise clients in the telecommunications sector. In this role, you will identify and evaluate operational challenges across people, processes, and tools, translating data analysis into clear, actionable insights for executive stakeholders. You will collaborate with cross-functional teams to improve workflow efficiency and support the delivery of exceptional customer outcomes.

The ideal candidate is a critical thinker with a continuous improvement mindset, always asking whether there's a smarter way to do things. You are equally comfortable in the weeds of a dataset and presenting findings to senior leadership. You bring a strong operational foundation, communicate complex information with clarity, and know how to make data tell a story.

Responsibilities

• Analyze operational challenges to determine whether root causes lie in people, processes, or tools, and provide data-driven recommendations
• Respond to executive requests with performance insights and escalation analysis, supported by clear visualizations
• Collaborate with Business Operations teams to build and refine dashboards that surface actionable intelligence
• Evaluate the effectiveness of existing tools and technologies, and recommend enhancements or replacements where appropriate
• Prepare and deliver executive-level presentations that translate complex findings into clear, audience-appropriate narratives
• Partner with cross-functional teams to prioritize improvement initiatives with the greatest operational impact

Requirements

• 5+ years of experience in an operational analysis, industrial engineering, or process improvement role
• Proven experience in data analysis and interpretation, with the ability to distill complex information into executive-ready insights
• Experience with data visualization platforms such as Tableau, Power BI, or equivalent, including report logic and metric definitions
• Familiarity with ITSM platforms such as Salesforce, ServiceNow, and PureCloud for analyzing calls, cases, and tickets
• Advanced skills in PowerPoint or Google Slides and data mining tools
• Strong written and verbal communication skills, with the ability to present technical information to both technical and non-technical audiences

Nice to Have

Candidates with experience in any of the following areas will be given preference:

• Building or maintaining operational KPIs and performance frameworks
• Working within managed services or outsourced support environments
• Advanced data visualization techniques and dashboard design

About Anovia

With over 20 years of expertise in telecommunications outsourcing, Anovia is a trusted support partner to some of the world's most successful Fortune 500 and Fortune 1000 companies. We specialize in workflow and knowledge processes, technical support, helpdesk, and multilingual support services, with over 200 professionals across the globe.

At Anovia, you'll collaborate with a skilled, close-knit technical team, engage meaningfully with customers, and play a key role in ensuring system reliability, modernization, and continuous improvement. This is an opportunity to do technically challenging work that genuinely matters.

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Anovia is an equal opportunity employer and may use Artificial Intelligence tools to assist in reviewing and processing candidate applications.