Service Network Support Manager (Mississauga)

Responsibilities

Drive Financial Success: Actively monitor and manage P&L, sales, gross profit and labor costs to increase overall network profitability. Analyze & Optimize: Conduct in‑depth quantitative and qualitative analysis of service and parts operations—tracking financial metrics, CSI, warranty, inventory and productivity. Strategic Partnership: Advise and collaborate with internal and external customers to develop, implement and follow up on targeted action plans. Champion the Customer: Spearhead initiatives that guarantee a consistently high level of internal and external customer satisfaction throughout the service department. Build Relationships: Cultivate strong, ongoing partnerships with branch leaders and key customers, maintaining constant communication to ensure alignment. Elevate the Team: Identify performance gaps to evaluate, propose and coordinate effective training initiatives. Financial Planning: Play an active role in annual budget preparation and participate in ongoing financial forecast and results meetings. Network Engagement: Travel to branch locations to stay connected with on‑ground realities while promoting a safe and functional working environment. Other duties as assigned. Qualifications

Bachelor’s degree in business or a related field and/or 10 years of relevant experience. Experience in a multi‑site, dealer environment. Bilingual abilities (Spanish or French) are a plus. Ability to travel between the USA and Canada, approximately 25% travel total. Proficiency in Microsoft Office. Comfortable working in a matrix organization and managing multiple stakeholders. Self‑motivated with the ability to work remotely, independently and collaboratively. Excellent relationship management and negotiation skills. Analytical and detail‑oriented with a strong commercial mindset. Proven organizational skills with the ability to prioritize and work effectively on multiple tasks in a fast‑paced environment. Team player, passionate, curious, customer oriented, change driven, problem solver, owner mentality. Benefits

Permanent position; salary between $100,000 and $130,000 per year. Minimum of 5 weeks of vacation. Comprehensive group insurance paid 100% by the company. Retirement plan with employer contribution of up to 7%. Telemedicine program. Hybrid working mode. Unique work environment. Annual performance bonuses. Equal Employment Opportunity

Prevost is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally protected factors. Disability‑related accommodations are available on request.

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