Senior Software Quality Engineer (Systems & Support) (Mississauga)

About Myant

At Myant, our mission is to help people Live Younger, Longer by transforming healthcare from episodic, reactive care to proactive, preventive health management. Through our pioneering connected textiles and continuous monitoring technology, we bridge the gap between individuals, their families, and healthcare providers, creating a world where quality healthcare is more accessible, personalized, and preventative. Powered by extensive, multidisciplinary R&D, Myant combines expertise in textile science and computing, biometrics, AI, and clinical research to develop technologies that seamlessly integrate into everyday life. Our innovation engine continuously expands the platform's capabilities, addressing cardiovascular health, stress management, sleep optimization, and more. With global ambitions, Myant is building a worldwide presence, collaborating with healthcare systems, clinics, researchers, and partners to set a new standard in connected health. Our goal is not just to improve care, but to fundamentally redefine the relationship people have with their health, shifting the focus from sick care to lifelong wellness. By combining cutting‑edge biometric sensing, AI‑powered insights, and evidence‑based behavioral coaching, Myant helps individuals and healthcare teams work together to prevent disease, optimize wellness, and unlock healthier, longer lives. Role Overview

We are seeking a high‑caliber Senior Software Quality Engineer to lead the quality lifecycle of our medical application and firmware. You will be the technical glue between our clinical users and our engineering team. This is not a standard check‑the‑box QA role; you will be responsible for investigating complex system failures, performing deep‑dive firmware testing, and translating real‑world clinical challenges into actionable engineering solutions. Key Responsibilities

Root Cause Analysis (40%): Act as the highest level of technical escalation for reported issues; perform deep‑dive forensic analysis on system logs, firmware behavior, and app performance to identify root causes; review operational data to identify problems early. Deep‑System QA & Validation (40%): Design and execute complex manual test suites that simulate real‑world clinical environments (Hardware‑in‑the‑loop); validate firmware updates and software patches, ensuring zero regression in high‑stakes medical environments; develop Edge Case testing protocols based on observed clinician behaviors that automated tests might miss. Process Leadership (20%): Establish a formal Field‑to‑Engineering feedback loop to ensure customer complaints directly inform the product roadmap; work with quality and regulatory to maintain robust complaint handling processes and compliant documentation; document and implement corrective actions with quality and regulatory; mentor junior engineers on the nuances of firmware/software integration. Required Qualifications

Experience: 5+ years in a technical QA, Systems Engineering, or Product Quality role, ideally involving both hardware and software. Domain: Experience in the Medical Device or Life Sciences industry is highly preferred, with an understanding of the criticality of a system failure. Technical Depth: Proficiency in reading logs and using debugging tools for embedded systems/firmware; experience with mobile/web app testing in a networked workplace (clinics/hospitals). Soft Skills: Exceptional communication skills with the ability to remain calm and analytical when faced with emergency escalations from time‑sensitive clinical environments. Why This Role is Different

Unlike a traditional QA role, you have the autonomy to influence the product. You aren’t just finding bugs; you are the primary advocate for the clinicians experience. You will have the authority to stop the line if a release does not meet the stability standards our customers require. Powered by JazzHR

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