Transborder Operations Administrator Canada

Summary: Oversee all aspects of high-volume accounts relating to the transportation of goods and the maintenance of the client’s needs. Responsible for ensuring the efficient and timely movement of goods, people, or information across international borders. They manage the complexities of cross-border transportation, including customs procedures, regulations, and documentation, to facilitate smooth and compliant international trade.  Models and acts in accordance with our CEVA guiding principles and core values.

Typical Responsibilities:

• Understanding and adhering to customs regulations, duties, and tariffs.
• Observe and apply latest CEVA Ground & Rail Service Standards and Client Specific SLA based on client SOP/Contract.
• Trace and track customer's freight based on inquiries received from customers or based on agreed reporting requirements daily/weekly/monthly.
• Developing and implementing logistics strategies for international shipments, including selecting appropriate transportation modes (air, sea, rail, road), determining routes, and scheduling pickups/deliveries. 
• Ensuring accurate and complete documentation for international shipments, such as commercial invoices, packing lists, and shipping manifests. 
• Addressing any issues that may arise during the transportation process, such as delays, damage, or customs clearance problems.
• Communicating with various stakeholders, including suppliers, customers, and internal departments, to keep them informed of shipment status and any potential issues. 
• Verify that exceptions and delays are properly noted in systems by operations for shipments that have experienced delays or deviations from SLA.
• Enter shipment data/milestones in systems related to or because of escalation/inquiry by customer – change of shipment details, change of pickup/delivery location or address, other details.
• Note additional service requests and associated costs in systems based on customer/operations exchange – ensure proper email backup is kept and available for billing team.
• Update daily/weekly/monthly standard customer reporting as outlined and defined in customer SOPs/SLAs.
• Respond to and handle all daily customer service requests.
• Enter general shipment data in systems.
• Perform other duties as assigned.

Requirements:   

• Knowledge of international trade regulations and customs procedures .

• • Read and interpret documents and write routine correspondence.

• Ability to add, subtract, multiply and divide using units of U.S. currency, weight, volume and distance measurements.

• PC literate. Advanced proficiency in Microsoft Office (Outlook, Word and Excel), internet, web-based and job specific software applications. Accurate typing skills and/or data entry skills.
• Capable of communicating and interacting effectively with multi-functional and diverse backgrounds and the ability to speak effectively before groups of customers or employees.
• Responds promptly and professionally to customer needs.

• • Manages complex transactional or emotional customer situations promptly and professionally meeting commitments for service and assistance.
  • Gathers and analyzes information skillfully.

• Consistently at work and on time. Must be able to read, write and speak English fluently.

Minimum:

• High School Diploma or GED.
• Three to five years related industry/customer service experience.

Preferred:

• Three to four years industry experience.

Travel: None