Senior Customer Account Manager at Apple
Omaze
Lead customer interactions and drive performance goals as a Senior Manager with Apple Retail. Develop a diverse team while ensuring exceptional customer service and operational success. Apple Retail seeks a passionate Senior Manager committed to fostering positive experiences for both customers and team members. You will guide a team, drive business priorities, and effectively support the Store Leader’s strategies. This role emphasizes problem-solving and operational excellence while enhancing store performance and team development. Key Responsibilities:
• Lead and empower team members towards performance goals
• Recruit, train, and retain a high-performing team
• Model and ensure excellent customer service delivery
• Address concerns from customers and team members
• Drive operational strategy and performance at the store level Requirements:
• Minimum 3 years of leadership experience in retail or sales
• Bilingual proficiency in French if located in Quebec
• Flexible availability including nights and weekends
• Proven track record of exceeding goals
• Strong decision-making and communication skills Elevate the customer experience while demonstrating Apple’s values of inclusion and leadership.
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Vacancy posted 3 hours ago
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