Customer Success Manager - Hybrid Role

Drive customer success as a Senior Principal Customer Success Manager at PagerDuty. Based in Toronto, this hybrid role emphasizes building client relationships and enhancing product usage. Utilizing 8-10 years of customer-facing experience,; you will implement impactful adoption plans. The role involves engaging with key IT and Engineering teams to mitigate risks and foster strong connections while collaborating with the sales team on strategic initiatives. Key Responsibilities:

• Establish relationships with executive-level stakeholders
• Guide clients through process and change management
• Develop and deliver actionable adoption plans for products
• Identify operational risks and create mitigation strategies
• Prepare business reviews and conduct customer training

Requirements:

• 8-10 years of customer-facing experience required
• Proficient in business value ROI models
• Extensive knowledge of SaaS and IT enterprise architecture
• Strong grasp of DevOps principles
• Excellent consulting and communication abilities

Leverage your skills to enhance customer success within PagerDuty's dynamic service environment. #J-18808-Ljbffr