Senior Customer Communications Architect

Shape the future of Customer Communications Management with Dexian as a Senior CCM Architect in Mississauga or Brampton. Lead innovative solutions and AI-driven customer communication platforms.

This principal-level role requires over 12 years of expertise in CCM and enterprise document technologies. You will guide architecture for cloud-native, API-first implementations, design best practices, and mentor technical teams. This position focuses on improving solution quality through AI initiatives, delivering compelling presentations, and overseeing complex migrations.

Key Responsibilities: • Lead architecture for enterprise CCM implementations and modernization • Design scalable, cloud-native communication platforms • Define architecture standards and best practices • Drive AI and automation initiatives for efficiency • Mentor architects and establish architecture governance

Requirements: • 12+ years in Customer Communications Management • Expertise in Quadient, OpenText, and Smart Communications • Experience with Azure, AWS, or GCP • Knowledge of accessibility standards and compliance • Strong client-facing solution architecture experience

Take on a leadership role in shaping innovative customer communication solutions at Dexian in Mississauga or Brampton. #J-18808-Ljbffr