Internal Systems Support Specialist (Temporary)

Job Responsibility:

Internal Systems Support Specialist (Temporary, Full-Time)

Location - Alberta, Canada (Remote)

Duration -12-Month Contract

Reports to - Manager, Internal Systems and Cyber Security

Quorum is currently looking for an Internal Systems Support Specialist to join our growing team.

Quorum's Internal Systems Support Specialist is responsible for providing exceptional technical assistance to our internal users in addition to maintaining Windows server and communication infrastructure for the organization. This role is critical in ensuring that employees can effectively use technology to perform their daily tasks. The ideal candidate will have strong background in troubleshooting hardware and software issues, excellent communication skills, and a customer-first mindset. As an Internal Systems Support Specialist, you will be responsible for responding support tickets, diagnosing technical problems, and resolving issues in a timely manner. You will work closely with other IT professionals in the administration, support, and optimization of Quorum's environments to ensure the availability, performance, integrity and security of all IT infrastructure and communication systems and contribute to the development process and procedures. You should be comfortable working in a fast-paced environment and be able to prioritize multiple tasks effectively. A strong understanding of Windows operating system, Microsoft Office Suite, Office 365, and common enterprise applications is essential. Experience with remote support tools, Active Directory, and basic networking concepts is also highly desirable. This position offers an excellent opportunity to grow your IT career in a supportive and collaborative environment. If you are passionate about technology and enjoy helping others solve problems, we encourage you to apply.

THE COMPANY

Quorum focuses on developing innovative and integrated software tools and applications for our dealership customers and is traded on the Toronto Venture Exchange (TSX-V) under the symbol QIS. We couldn't do it without key team members that are as enthusiastic about the technology as they are about providing exceptional service to our dealerships and end customers. Learn more about Quorum here:

Responsibilities:

• Responsible for end user computing environment including hardware, connectivity, and application functionality.
• Responsible for ensuring incidents and changes are appropriately tracked and reported.
• Assisting internal customers with best practices and how-to questions relating to internal applications.
• User administration and support across all areas the user exists.
• Move, add, and change processes relating to users, applications, and equipment.
• Adhere to Internal Systems, Infrastructure, and Applications Change Management processes, Security Policies and Procedures.
• Preparing hardware, operating systems, and applications for deployment to end users.
• Participate in projects as assigned.
• Maintain ongoing training and/or certification requirements based on technologies in use.
• Works with the team to implement, manage and support virtual infrastructure.
• Able to work after office hours if required.

Qualifications and Education Requirements:

• Experience with server virtualization using Hyper-V.
• Experience with Windows, Remote Desktop Services, and Hyper-V.
• Experience with enterprise server technology, Dell PowerEdge architecture is considered an asset.
• Experience in managing a Microsoft 365 environment
• Comprehensive knowledge of Active Directory, Azure AD, and Azure AD sync.
• Experience with Windows Server 2012 R2 to 2019 and Windows 10.
• Knowledge of SIP based protocols and PRI based telephony and PBX management is considered an asset.
• Experience and good understanding of Microsoft Azure Hybrid cloud with good working knowledge of Azure administration is considered an asset
• A good understanding of network technologies including DNS, DHCP, VLAN, and VPN.
• A good understanding of firewall security including NAT policies and monitoring.
• SQL Server Management is considered an asset.
• Hands-on software and hardware troubleshooting experience.
• Strong interpersonal and oral communication skills.
• Strong Documentation and collaboration skills.
• Highly self-motivated and directed and keen attention to detail.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong customer service orientation.
• Bachelor's Degree or Diploma in Computer Science, IT, or related discipline.

Additional Requirements

• Criminal background check required

ABOUT QUORUM Quorum Information Technologies Inc. offers integrated, innovative and robust Software Technology Solutions and Services to Traditional and Electric Vehicle Dealership and Original Equipment Manufacturers (OEM) across North America. Implemented on their own, Quorum's solutions and services allow dealership customers to drive greater results at less cost than using the competition, When integrated with other Quorum solutions the Quorum product suite delivers escalating synergy and expanding value to its dealership customers.

Quorum's Family of Brands DealerMine CRM , a sales and service Customer Relationship Management system and set of Business Development Center services that drives revenue into the critical sales and service departments in a dealership.

Autovance , Autovance is a modern retailing platform that helps dealerships attract more business through digital retailing, improve in-store profits and closing rates through our desking tool and maximize efficiency and CSI through our F&I menu solution. Accessible Accessories , support leading dealerships profit from dramatically increased accessory sales. Accessible Accessories is focused solely on giving dealerships the tools they need to price, promote, and quote accessories online and on the sales floor.

XSellerator TM , a Dealership Management System (DMS) that automates, integrates and streamlines key processes across departments in a dealership, and emphasizes revenue generation and customer satisfaction.

Quorum is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex, sexual orientation, gender, gender identity, physical or mental disability, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

**Only those candidates that meet our requirements for this position will be contacted**