Sales Quality Assurance Specialist

Job Description

Job Description

* This role is not to handle the quality of the product but to ensure that issues and escalations are handled appropriately *

*This will be a 1-year contract for maternity leave coverage*

We are an industry-leading sales and marketing firm that has a passion for developing innovative and customized marketing programs to engage consumers directly with our client’s brands. Over the past 10 years, we have been in partnership with one of Canada’s most reputable telecommunications companies and helped them acquire countless customers. As our sales team is growing, we now have this exciting opening for a Sales Quality Assurance Specialist .

The purpose of this role is to promote excellent sales quality and customer service by providing consistent monitoring measurements. The candidate will be working directly with Operation Manager to ensure that quality issues and escalations are communicated and handled appropriately.

Responsibilities of Sales Quality Assurance Specialist:

• Assist Operation Manager with the communication of sales quality measurements, trends, best practices, and improvement opportunities to sales agents in both individual and group settings.
• Monitor both internal and external benchmarks to assure sales procedures are adequate and in compliance.
• Help Operation Manager with audits and investigations to ensure that corrective actions and change control have been implemented by the sales teams.
• Support the investigation process through the compilation and management of files as well as monitoring the timely completion of corrective actions.
• Collaborate with all departments to keep compliance requirements up to date.
• Maintain all quality-related training programs and confidentiality of information.

As a Sales Quality Assurance Specialist, You Will Get:

• Competitive-based salary at 45k per year.
• Full-time and long-term professional career.
• A flexible hybrid working structure
• Full training and support from experienced team members and management.

An Ideal Candidate Will Have:

• High level of critical thinking with a passion for continuous improvement and learning.
• Demonstrated accuracy and attention to detail.
• A strong ability to analyze data in a database/spreadsheet.
• Experience with computer software such as Word, Excel, and PowerPoint.
• High School Diploma or a combination of education and experience.
• To be flexible and available on evenings and weekends to assist with special calls/requests

We are a hard-working and fun-loving company. If you are looking for a great opportunity with a fun and supportive team, send your resume by replying to this ad.

THE ACQUISITION GROUP IS WHERE YOUR FUTURE STARTS

The Acquisition Group is all about the future. We look forward to and look towards the next big thing, and that includes you and your career. We are an industry leader in growth and our customer acquisition programs have positioned us as the go-to marketing consulting firm for industry leaders looking to build on their success.

We have achieved all this because of the amazing people in our court. We’ve trained those people from the ground up, and in the process developed accredited leadership and skill development programs. No matter what your background is, or what level of experience you have, we are here to help you learn, grow and succeed.

We will help you make the jump from not sure what to do, and not happy doing it, to doing something great.

Company Description

THE ACQUISITION GROUP IS WHERE YOUR FUTURE STARTS\r\n\r\nThe Acquisition Group is all about the future. We look forward to and look towards the next big thing, and that includes you and your career. We are an industry leader in growth and our customer acquisition programs have positioned us as the go-to marketing consulting firm for industry leaders looking to build on their success.\r\n\r\nWe have achieved all this because of the amazing people in our court. We’ve trained those people from the ground up, and in the process developed accredited leadership and skill development programs. No matter what your background is, or what level of experience you have, we are here to help you learn, grow and succeed.\r\n\r\nWe will help you make the jump from not sure what to do, and not happy doing it, to doing something great.\r\n\r\n