Internal Service Advisor

Advantage Ford is expanding again! We're currently seeking an Internal Service Advisor to join our team!

The Wood team believes that its people are its greatest asset. We provide our employees with competitive salaries and careers that grow with them. As a group with dealerships, a collision repair centre and an online pre-owned sales lot, we believe our success and growth is built on the drive and dedication of our people. If you’ve got what it takes to be a natural leader, trainer and coach with a proven track record in the automotive industry than this is your opportunity to join us.

About the role:

Reporting to the Service Manager, the successful candidate will be highly motivated individual that will arrange work assignments and repair order flow to boost efficiency and maximize benefit of technician’s skill level and workload to ensure our valued guests have the best experience. In addition, coordinate new and used vehicle deliveries.

Responsibilities:

• Maintain balance by leveraging our dispatch system for work distribution process and ensures ongoing communication between service advisors, parts counter personnel, technicians and management to maximize the use of our available resources in the shop.
• Implements and maintains an effective dispatch system ( PBS )
• Prioritizes and controls all comebacks to ensure proper and prompt attention
• Ensures proper repair order documentation, i.e., complaint, cause, and correction noted on every repair order with punch time for each operation
• Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate Service Advisor and/or customer
• Review completed repair orders to ensure they fully describe reason for visit, diagnosis, and time/materials used for repair work.
• Monitor status of service orders, and notify service advisor/customer of any necessary adjustments to time/cost estimates.
• Keep repair log up-to-date to DMS
• Relay job status information to service management
• Coordinate New / Used vehicle sales deliveries with accessory, detail and sublet when required.
• Use courteous professional demeanor to serve customers and team members
• Commit to a high standard of customer satisfaction.

Requirements:

• Minimum 1+ year experience in the service department / dealership setting
• A valid driver's license and a good driving record, per company standards
• An enthusiastic, motivated, and energetic person who has a personal determination to overcome possible objections while providing an outstanding customer experience
• Professional personal appearance
• Excellent oral and written communication abilities
• Process and detail oriented with developed organizational skills
• Confident in ability to work under pressure and prioritize
• Keep work area clean and orderly
• Complete other duties as assigned
• PBS Experience an asset

Some of the rewards of joining our team:

• Exceptional benefits package
• Pension Plan with employer contributions – free money!
• Employee Assistance Program including, Financial Advisory Services, Nutritional Counselling, Legal Advisory Services, Counselling Services, fitness program, and more!
• Corporate rates at YMCA and Goodlife Fitness
• Group social events and company perks.

Our unique culture:

Are you the kind of person who wants to make a difference in their community, and build a solid career with a growing organization? Consider joining Wood Automotive Group. For nearly 40 years, we have worked hard providing unparalleled customer service, competitive pricing and quality products. Committed to education and community, we are proud sponsors of many organizations such as: the SAIT Automotive Business Administration program, KidSport, the PREP program, The Salvation Army, the SSUBI ("Hope") Foundation and the Rogers Charity Classic.

We thank all candidates for their interest. Only those selected for interviews will be contacted.