Regional Director for Client Relations (Toronto)
Manulife Financial
Lead client relationship initiatives at Manulife as the Regional Director for Client Relations in Ontario. Drive retention and growth while managing a dedicated CRM team.
As the Regional Director, you will oversee the Client Relationship Managers focusing on National and Corporate Accounts within the Canada Retirement segment. This senior leadership role requires a strategic approach to enhance client relationships, ensure service excellence, and align client needs with the company’s offerings.
Key Responsibilities:
- Lead the CRM team to boost client satisfaction and retention.
- Identify opportunities for cross-selling retirement solutions.
- Collaborate with internal teams on new business initiatives.
- Ensure compliance with service standards and contractual obligations.
- Mentor and guide CRM team members for professional growth.
Requirements:
- 10+ years in client relationship management.
- Strong knowledge of Canada Retirement products and trends.
- Excellent interpersonal and negotiation skills.
- Problem-solving abilities in a fast-paced workplace.
- Proficiency in Microsoft Office and CRM tools.
Vacancy posted 8 days ago
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