Senior Vice President of Customer Success at Citylitics
Citylitics
Elevate your career at Citylitics as Senior Vice President of Customer Success, focusing on innovative models for customer engagement and retention. Oversee the achievement of industry-leading GRR and NRR goals with your extensive leadership background. This role requires a seasoned leader with 20+ years of commercial experience and at least 10 years in a VP/SVP capacity. Your proven history of scaling Customer Success organizations will be critical to enhancing customer experiences and driving revenue objectives. Familiarity with public infrastructure or data-driven intelligence is advantageous. Key Responsibilities:
- Achieve targeted GRR and NRR for the organization
- Design and operationalize customer success playbooks
- Build and mentor a high-caliber Customer Success team
- Facilitate executive-level engagement with customers
- Foster a culture of accountability and performance
- 20+ years in commercial leadership roles
- Documented success in retention and expansion metrics
- Experience with operational integration of customer programs
- Strong communication and leadership skills
- Ability to develop scalable training and coaching frameworks
Vacancy posted 8 days ago
Similar jobs that could be interesting for youBased on the Senior Vice President of Customer Success at Citylitics in Toronto, ON vacancy
- ...SVP level, with a proven history of building and scaling Customer Success organizations Documented history of overperformance against... ...drive a unified GTM strategy What the job involves Citylitics is seeking a Vice President of Customer Success to lead the company toward...SuggestedLong term contract
- Join Citylitics as an Executive Vice President of Customer Success , strategically enhancing customer engagement and revenue realization. This role emphasizes operational rigor and a customer‑centric approach to achieve GRR and NRR performance milestones. The ideal candidate...Suggested
- Overview Lead transformative Customer Success initiatives at Citylitics as Vice President, focusing on revenue retention and growth targets. Drive innovative strategies to uphold industry-leading metrics such as Gross Revenue Retention (GRR) and Net Revenue Retention (NRR...Suggested
- ...The Role As a Senior Customer Success Manager, you will own and grow relationships with a portfolio of enterprise financial services clients, including global and regional banks. You’ll guide customers through their journey with CUBE, ensuring strong product adoption, measurable...SeniorContract work
- Drive TD's growth initiatives as the Senior Vice President of Partnerships & Development in Toronto. Lead partner strategy optimization and enhance customer loyalty in the credit card sector. This strategic leadership role at TD demands a robust background in partnerships...Senior
- ...driving force of enablement strategies at Jobber as the Senior Enablement Manager. Focus on enhancing the customer experience through effective training and program... ...to elevate the performance of Jobber's Customer Success teams. You'll create impactful enablement programs across...Senior
- Elevate customer relationships at MongoDB as a Senior Customer Success Manager in Toronto or Montreal. This hybrid position is about maximizing customer value and retention through collaboration and insight. In this key role, you will support a portfolio of Enterprise accounts...Senior
- Become a Senior Bilingual Customer Success Leader at Too Good To Go, focusing on the Canadian market. Drive partner strategies and customer engagement while championing sustainability initiatives. In this role, you will manage crucial partnerships and develop deep relationships...Senior
- ...About the role: Sentry is expanding our Technical Customer Success team to support our growing customer base and drive deeper adoption of the Sentry Platform worldwide. As a Technical Customer Success Manager (TCSM), you’ll be a Sentry product expert responsible for ensuring...SeniorLong term contractWorldwide
- Lead sales innovation as Senior Vice President of Sales at Monks, leveraging your expertise in digital media technology to foster growth. This role... .... Ideal candidates have over a decade of experience driving success in the adtech or martech sectors, focusing on enterprise...Senior
- ...Specialist at Globalfaces Direct Overview An accomplished Customer Success Manager with a proven track record of managing high-value,... ...plans that improve overall performance and morale. Serve as a senior-level client advocate, ensuring client needs are clearly...SeniorLong term contractFull timeTemporary workRemote work
$50k per year
Manager, Customer Success (Maternity leave contract) Join to apply for the Manager, Customer... ...will work with you to meet your needs. Seniority level Seniority level Director Employment... ...CA$90,000.00-CA$130,000.00 4 weeks ago Senior Manager - Customer Success Management (...SeniorPermanent employmentFull timeContract workPart timeSeasonal workWork at officeLocal areaRemote work- Vice President, Finance & Human Resources A privately held, Canadian organization is seeking a Vice... ..., Finance & Human Resources to join its senior leadership team during a pivotal period... ...growth. The company operates in a design‑led, custom manufacturing environment, delivering...Senior
$158.4k - $227.7k per year
A leading software company in Toronto is seeking a Lead - Customer Success to enhance and manage relations with top-tier accounts. The role involves ensuring product adoption and retention while aligning solutions to customer goals. With 5-7 years of experience in account management...Senior$75k - $95k per year
...We're hiring : Firm Customer Support Manager Bold Wealth Partners is looking for a Firm Customer Support Manager to join our Firm Services team in Toronto. You'll be the go-to contact for the advisory firms on our platform, owning escalations, solving problems with...Long term contract- Join TD as Senior Vice President of Partnerships & Development and lead growth initiatives in Toronto. Focus on optimizing partner strategies and enhancing customer loyalty through innovative approaches. As part of the Canadian Card Payments team, TD drives performance in the...Senior
- Requirements 10+ years in Customer Success Operations, RevOps, or Systems leadership Deep experience owning end-to-end CS technology ecosystems Strong Salesforce expertise (Service Cloud required; technical depth strongly preferred) Proven ability to design systems...SeniorShift work
- Drive Customer Success strategy at TouchBistro in Toronto. Oversee systems design, data management, and AI integration to foster an innovative customer experience. As the Senior Director of Customer Success Operations, you will own the development of scalable workflows that...Senior
- Elevate your career as Vice President of Property Marketing at CBRE Canada, leading innovative strategies in a pivotal role. Shape the future of property marketing across diverse asset classes. As Senior Vice President, you will provide strategic leadership in shaping CBRE...SeniorLocal area
- ...build the future of HR technology. If you’re passionate about customer impact, enjoy solving complex problems, and thrive in a fast-... ...Opportunity Borderless AI is seeking an exceptional Customer Success Manager who has customer success experience in HR-tech or HRIS...Full timeInternshipLocal area
- Head of Customer Success Our client is a high-growth EdTech SaaS company transforming how accounting and finance professionals complete their continuing education. Through a podcast-first, subscription-based platform, they deliver accredited, on-demand learning experiences that...Work at office1 day per week
$116k - $160k per year
...best results by doing things together. Successful leaders need to adopt a curious and collaborative... ...work better together. As an Enterprise Customer Success Manager within Strategic Accounts, you... ...Lead executive‑level conversations with senior stakeholders, including Managing...SeniorLong term contractWork at office3 days per week- ...prioritization purposes. A strong predictor of success for a CSM is the ability to coordinate... ...using Jitterbit’s process to engage with customers and internal stakeholders/constituents.... ...are the following: reviewing what a customer has licensed and understand how the platform...Remote workWorldwideFlexible hoursShift work
- ...Requirements ~ As a Clio Customer Success Manager, you are highly organized and a consummate people-person , ~ You deliver consistent, high value experiences, while driving customers towards their strategic business goals , ~ You’re an experienced relationship builder...
$170k - $200k per year
General Information: JobTitle: Vice President - Sales Location: Toronto, ON (Hybrid) Job Type: Full-Time... ...into consultative, services‑led solutions Proven success selling consulting, systems integration, or custom software Experience leading hunter sales teams Strong...Long term contractFull timeInternshipLocal areaRemote workFlexible hours$200 per day
...We are seeking a dynamic and hands-on Vice President of Finance to join our clients executive... ...Experience ~15+ years of progressive senior finance experience, with at least 7 years... ...fields is highly desirable ~ Demonstrated success in building and scaling finance teams /...SeniorFull timeWork at officeLocal areaRemote work$254.8k - $350.35k per year
...make smarter decisions about their technology. By doing these things we help them create success for their customers and their people. The impact you will have: The Vice President, Territory Sales Division (TSD) is responsible for driving sustainable, recurring revenue...SeniorLong term contractRemote work$197.33k - $248.78k per year
...brings agreements to life. Over 1.5 million customers and more than a billion people in over... ...(CLM). What you’ll do The Regional Vice President manages and motivates a team of Account... ...between the lines of business as well as senior leadership, including developing and delivering...SeniorContract workWork at officeLocal areaRemote work2 days per week- ...emerging programmatic buyers while serving as a senior representative of Equativ in the Canadian... ...intelligence, competitive insights, and customer feedback to internal stakeholders.... ...Collaboration Partner closely with Customer Success, Product, Supply, Operations, and...Senior
- Senior Director / VP of External Partnerships Location: Toronto preferred; hybrid/remote... ...development and scientific leadership to expand successful client relationships into larger, longer‑... ...scientific or technical data to external customers or senior internal stakeholders....SeniorLong term contractRemote work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior Vice President of Customer Success at Citylitics. Be the first to apply!
Related searches
- vice president finance Toronto, ON
- vice president advancement Toronto, ON
- vice president business development Toronto, ON
- vice president diversity inclusion Toronto, ON
- vice president sustainability Toronto, ON
- vice president of sales Toronto, ON
- vice president legal Toronto, ON
- vice president human resources Toronto, ON
- vp talent acquisition Toronto, ON
- vice president of operations Toronto, ON