Front Office Manager

Join our team at the Moxy Marriott Montréal, where a stay is not just a reservation, but an adventure into a world of fun and relaxation! Just steps from the Bell Centre, Old Montreal and the famous Underground City, the Moxy Marriott Montreal is ready to redefine the guest experience with an energetic twist. It's not just about staying with us; it's about embracing a lifestyle where every moment is filled with joy and discovery. Be part of a team that challenges you to become the best version of yourself!

OUR OFFER

• Competitive wages
• Group insurance
• Registered Retirement Savings Plan (RRSP)
• Paid personal days
• 50% discount at RIMAP hotel restaurants
• Marriott travel benefits

ROLE
Reporting to the General Manager, the Front Office Manager oversees and directs all aspects of the hotel's front desk and guest service operations. This key position is responsible for the smooth running of the department's operations, while adhering to hotel and chain standards. It is also responsible for departmental budgets.

RESPONSABILITIES

• Responsible for the front desk team, night audition and customer service;
• Pay particular attention to customer satisfaction and ensure that all guest requests are answered accurately and efficiently;
• Handle guest complaints, when required, with professionalism and in accordance with Moxy Marriott standards;
• Assume responsibility of human resources management within the department, including workforce planning, performance management, performance appraisals, development and training, in collaboration with the HR director;
• Ensure staff have accurate and up-to-date knowledge of hotel services, equipment and amenities;
• Schedules the front desk team;
• Implements front desk and guest service procedures that promote the health and safety of all guests and staff, such as key management, security and emergency procedures;
• Is present in the lobby during peak hours to ensure impeccable customer service;
• Manage the “Le Marché” point-of-sale, orders and inventories;
• Ensures accuracy of information included in daily journal;
• Prepares and manages the department budget, including expense forecasts based on occupancy and hotel budget;
• Comply with Moxy Marriott and RIMAP Hospitality standards;
• Participate in the “Manager on Duty” (MOD) program;

REQUIREMENTS

• Post-secondary diploma in hotel management or related professional field;
• 5 years experience in hotel management, customer service or related field.
• Knowledge of French and English, spoken and written. Knowledge of a third language is an asset;
• Ability to work under pressure, possess a strong sense of urgency and be able to manage priorities;
• Must be available days, evenings and weekends;
• Knowledge of Microsoft Office and various hosting software;
• Ability to create and maintain good relations with stakeholders within the department;
• Excellent communication skills promoting information sharing, teamwork and commitment;
• Ability to lead a team, share a strong team culture and encourage performance;
• Ability to occasionally lift loads from 10 to 25 pounds and/or ability to frequently carry, push, pull or move objects weighing 25 pounds.

*Our organization is an employer aware of professional fairness and is committed to recruiting a diverse workforce and maintaining an inclusive culture. The use of the masculine is only used for the purpose of simplifying the text. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected by provincial or federal laws.