IT Service Delivery Lead at Svante
Svante
Be a pivotal leader in IT service delivery with Svante in Burnaby, British Columbia. Oversee enterprise IT services supporting both business operations and SCADA environments, driving excellence through continuous improvement. As the IT Service Delivery Lead, you will lead the Service Desk and manage the performance and reliability of IT services. Collaborating with cross-functional teams, you will enhance service governance, standardization, and automation. This crucial role requires strong leadership skills and technical knowledge in infrastructure and networking. Key Responsibilities:
• Lead Service Desk operations for enterprise IT
• Drive improvements in IT Service Management processes
• Ensure effective incident resolution and stakeholder communication
• Monitor service metrics and performance indicators
• Champion automation initiatives across IT operations Requirements:
• 7+ years in IT service delivery and operations
• Experience with Microsoft enterprise technologies
• Knowledge of cloud platforms like Azure and AWS
• Familiarity with ITSM platforms and monitoring tools
• Strong leadership and problem-solving abilities Shape the future of IT operations at Svante by driving service excellence and continuous improvement.
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Vacancy posted 1 day ago
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