IT Support Technician at Winnipeg Airports Authority
Winnipeg Airports Authority
Elevate your IT support career with Winnipeg Airports Authority as an IT Support Technician. Provide vital tech solutions and engage with users daily at a busy airport environment. This role focuses on first-line technical support, enhancing technology services and addressing user concerns effectively. Working under the IT Service Desk Manager, you will contribute to service requests, incident handling, and IT projects. Collaboration with IT staff ensures seamless service delivery, benefiting from an engaged airport atmosphere. Key Responsibilities:
• Offer first-line technical support across all systems
• Handle service requests, incidents, and change management
• Oversee user account administration and onboarding
• Troubleshoot various endpoint devices and network issues
• Create and maintain technical documentation and knowledge articles Requirements:
• Diploma or certificate in Computer Systems Technology
• Minimum two years of IT support experience
• Familiar with hardware, software, and mobile devices
• Experience in ITIL or ITSM workplace preferred
• Strong communication and troubleshooting skills Utilize your skills in a community-focused role at Winnipeg Airports Authority.
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Vacancy posted 4 hours ago
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