Field Service Lead at Hosted Advantage
Hosted Advantage
Take charge of on-site IT operations as a Field Service Lead with Hosted Advantage. This role emphasizes managing technicians, hardware installations, and ensuring compliance with service levels. As a Field Service Lead, you will oversee on-site IT and data center operations. You will combine hands-on technical tasks such as installation and troubleshooting with team coordination and incident resolution. Your expertise will drive timely service requests and solidify compliance with operational standards. Key Responsibilities:
• Lead field technicians for incident resolution
• Oversee hardware installations and troubleshooting
• Prioritize tasks and manage service escalations
• Ensure infrastructure monitoring and accurate documentation
• Collaborate with internal teams to maintain system reliability Requirements:
• Proven experience in IT service management
• Strong troubleshooting and hardware installation skills
• Excellent team coordination and communication abilities
• Familiarity with operational standards and SLAs
• Ability to thrive in fast-paced environments Lead the way in ensuring IT reliability while supporting customer satisfaction at Hosted Advantage.
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Vacancy posted 2 hours ago
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