Technical Help Desk Specialist
$22 - $27 per hourSwoon
Hiring: Bilingual Helpdesk Specialist (French/English) – Banking Industry
Are you a tech-savvy customer service professional looking to plant roots with a major financial institution? We are looking for dependable, bilingual support specialists to join our client's Online Banking & Client Services team in Montreal!
If you thrive in fast-paced environments, love solving technical puzzles, and pride yourself on your career stability, this is the role for you.
Position Details
- Role: Bilingual Helpdesk Specialist
- Location: Montreal, QC (Initial ~8 weeks onsite training, transitioning to a hybrid/remote model after)
- Contract Length: 6 months to start (high potential for extension)
- Compensation: CAD $22.00 – $27.00/hour (based on experience)
- Hours: 37.5 hours/week
- Shift: Primary shift is 12:00 PM – 8:00 PM EST (Must be flexible to work within operational hours of 7:30 AM – 8:00 PM EST)
What You’ll Do
As a critical point of contact for digital banking users, you will:
- Support clients navigating online banking platforms and mobile apps.
- Troubleshoot technical issues, including password resets, biometric login issues, and transaction errors.
- Assist with wire transfers, check imaging (Deposit Edge), and online navigation via screen-sharing sessions.
- Manage high call volumes while multitasking across multiple internal banking systems.
- Maintain strict confidentiality while handling sensitive financial data.
✔️ What You Bring (Must-Haves)
- Fluency: Fully bilingual in French and English (both written and spoken fluently is a strict requirement).
- Experience: Strong background in phone-based customer support or call center environments.
- Tech-Savviness: Natural ability to troubleshoot applications, platforms, and login interfaces.
- Soft Skills: Exceptional patience, communication, and multitasking abilities.
- Reliability: A proven track record of excellent attendance and dependability.
Bonus Points (Nice-to-Haves)
- Previous experience in banking or financial services.
- Experience supporting technical products or online platforms.
- Experience working within structured environments like Telus, Rogers, or similar large customer support operations.
Ideal Candidate Profile
We are prioritizing stability and consistency . If you have a track record of successfully extending contracts, maintaining long-term employment in customer-facing roles, and navigating structured environments, you will stand out!
⚠️ Note: Due to the training schedule and critical nature of the launch, no vacation is permitted during the initial 6-month contract period.
How to Apply
Ready to take the next step in your financial technology support career?
Drop your resume in my inbox or apply directly via DM to discuss the details. Let's connect!
#MontrealJobs #BilingualJobs #BankingJobs #Helpdesk #CustomerSupport #Hiring
Vacancy posted 21 days ago
Similar jobs that could be interesting for youBased on the Technical Help Desk Specialist in Montréal, QC vacancy
- ...Engineering Technical Writer AEC is a specialized electrical engineering and field services... ..., and technical field services, helping ensure that critical electrical systems such... ...into roles such as: Engineering, Operations Specialist, Quality and Process Improvement functions...TechnicalWork at officeLocal areaRemote work
$70k - $75k per year
...completed both in person and remotely. Green job Help - Green job – Help Green job – Help Green jobs contribute... ...Provide customer service Supervise activities of other technical sales specialists Plan, direct and monitor activities of sales department...TechnicalPermanent employmentFull timeRemote work- ...Title: Talent Acquisition Technical Recruiter Location: Montréal,QC Email Address: ****@*****.*** PR: $36/hr on T4 About Kyyba... ...and motivation criteria. The strengths and skills that will help you succeed Bachelor's degree in Administration, Human Resources...TechnicalLong term contractVisa sponsorshipWork visa
- ...Spécialiste du Support Technique (CRC) / Customer Technical Support Specialist (CRC)* English job description follows * Description de l'emploi... ...around the world. You will be part of the Technical Help Desk team responsible for providing and coordinating required support...TechnicalPermanent employmentContract workWorldwideOverseasFlexible hours
$36 per hour
...Position: Talent Acquisition Technical Recruiter Location: Montreal, QC Duration: 6+ Months Job Type: Temporary Assignment Work Type... ...and motivation criteria. The strengths and skills that will help you succeed Bachelor's degree in Administration, Human...TechnicalTemporary work- ...Job Title: Payroll Specialist Location: Montreal, Quebec Reporting to: Vice President, Talent and Culture We are looking for... ...environment, we value talent that wants to make a tangible impact and help build strong, sustainable practices. Apply directly on by...Hourly payWork at office
$80k - $100k per year
...with: Customers; Customer Management; Customer Engineering Staff Distributor Teams; Distributor Management Sales Managers Technical Service Department Customer Service Department What makes you a good fit Post-Secondary Education required; University...TechnicalFull timeLocal areaFlexible hoursNight shift- ...candidate experience throughout the hiring process. The ideal candidate will bring strong recruiting expertise, experience supporting technical and professional hiring, and the ability to partner effectively with hiring managers and HR teams while managing multiple...TechnicalContract work3 days per week
$26.92 per hour
...create memorable experiences for both local and international guests. We are currently seeking a dynamic and customer-focused Front Desk Agent to provide a warm welcome and deliver an exceptional guest experience. Your Role Reporting to the Front Desk Supervisors, you...Part timeLocal area- ...the Role We are seeking a French-speaking Talent Acquisition Specialist to join our team in Montreal, QC. The successful candidate will... ...Experience recruiting for corporate, professional, technical, or specialized roles. Knowledge of Quebec labor market trends...TechnicalWork at officeLocal areaRemote work
- ...for its quality craftsmanship and excellence in the fashion industry. Role Description This is a full-time on-site role for a Technical Designer & Merchandiser, located in Montreal, QC. The role involves creating technical designs, artworks, recoloring sketches &...TechnicalFull timeWork at office
- ...No matter the role you’re in, we all share one purpose: to help people thrive through places and spaces. The DNA ingrained in our... ...looking for a highly organized and detail-oriented Client Services Specialist to support our Office and Capital Markets teams in Montreal. This...Long term contractWork at office
- ...worked with REST API's. The ideal candidate should have a strong technical background in scripting and integration workflow automation, data... ...operating as an expert center at the disposition of its clients and we help them to be more competitive in an ever more global and faster...TechnicalPermanent employmentContract work
$26.72 per hour
Workplace: 1808 Sherbrooke Street West, Montreal, Quebec H3H 1E5 Status : Part-time Salary : 26.72$ per hour Are you interested in working in an environment inspired by Japanese philosophy? Are you a minimalist by nature, organized and refined in character? The...Hourly payPart time- We are seeking a Cut Ops Support Specialist to provide operational support during network cutover activities for a large-scale WiFi refresh... ...may include evening and weekend hours. Requirements: Technical Expertise in WiFi Technologies: Hands-on experience supporting...TechnicalAfternoon shift
- ...Sales Representatives, and customers. Ensure that clinical details related to customer complaints are documented. Attend meetings to help determine which events/incidents require notification to regulatory authorities. Liaison between the clients and Sales...Technical
- ...match. We’re looking for an intermediate Technical Writer who enjoys turning complex product... ..., and publish content for the MaintainX Help Center, including user guides, feature... ...the workforce that doesn’t work behind a desk and needs enterprise-grade software at their...TechnicalImmediate startWorldwide
- ...and the Asia Pacific region. URL: . Role: EWIS 3D Design Specialist Experience: 8 to 10 Years Location : Montreal, QC (... ...Perform harness packaging studies and clash resolution. Support technical reviews and customer discussions. Create and update harness...TechnicalWorldwide3 days per week
- ...Pacific region. URL: . Role: EWIS Wiring and Schematic specialist Experience: 8 to 10 Years Location : Montreal, QC (Hybrid... ...Ability to guide and mentor team members. Participate in technical reviews and customer discussions. Support manufacturing and...TechnicalWorldwide3 days per week
$70k - $80k per year
...manager just resigned, or maybe her accounting department could use help prepping for an upcoming audit. Duties and Responsibilities... .... CPA, CFA, MBA or other professional designation a plus. Technical Skills: Must have working knowledge of MS Office Suite...TechnicalInterim roleWork at officeLocal areaFlexible hours- ...Job Responsibility: Front Desk Quantitative Developer (Hybrid) Job Number: 3252715 POSTING DATE: May 23, 2024 PRIMARY LOCATION: Americas... ...; ~2+ years of experience in software development; ~ Strong technical skills in programming in Python; ~ Strong statistical /...TechnicalFull timeWork at officeLocal areaRemote workWorldwideFlexible hours
$21.57 per hour
...Job Responsibility: Working Title: Front Desk Mailroom Support Employment Status: Full-Time Starting Hourly Rate: $21.57 per hour Address: 1765 Boulevard Cote Vertu Ouest Montreal QC H4L 2A5 New Hire Schedule: M-F, 7am to 3:30pm ESFM is the corporate Integrated...Hourly payFull timeWork at office- Key Tasks · Lead and manage the front desk team; · Ensure the smooth operation of operational and administrative needs within the sector to achieve various performance indicators; · Enforce the procedures and service standards established by the establishment on a daily basis...Full timeFlexible hoursWeekend workAfternoon shift
- ...techniques, and our desire to achieve our goals with pleasure. Role: As part of a position replacement, we are looking for a Front desk Supervisor for a 6-month contract, with the possibility of extension or permanent integration within Épik Collection. This position...TechnicalLong term contractRemplacementPermanent employmentFull timeContract workTemporary workShift workWeekend workDay shiftAfternoon shift
- ...Minutie et souci du détail Bonne connaissance de la suite Microsoft Office, et particulièrement des logiciels Word et PowerPoint Specialist, Diversity and Inclusion ~ Downtown | 4 days in the office About Our Client Our client is a top-tier Canadian law firm...Work at officeLocal area
- ...cities as we reduce carbon and replace cars. Provide technical support to the railway maintenance and operations team in order... ...established with our client, exo. Key Responsibilities Support specialist technicians during fault diagnostics Act as an on-the-job...TechnicalRemote workWorldwideNight shiftAfternoon shift
- ...foster a creative culture where everyone can do their best work. Reporting to the Lead Technical Animator you will play a meaningful role as we start pre-production. You'll help to build, assess, and implement the animation vision for the project and support the...Technical
- ...Talent Acquisition Specialist Montreal, QC (Hybrid) 6 months contract About the Rol eWe are seeking an experienced Talent Acquisition Specialist to support full-cycle recruitment across multiple business functions. This role requires a strong sourcing background...Contract work
- À propos de Savills Savills est une organisation composée d'individus extraordinaires. Des personnes brillantes, animées par la volonté de réussir, désireuses de rester à la pointe de leurs spécialités et impatientes de faire progresser — simultanément — leur propre carrière...Work at office
- ..., workforce planning, and client fulfillment activities across the Montreal region. Position Summary The Talent Acquisition Specialist will be responsible for managing full-cycle recruitment operations for multiple client accounts across Quebec while leading talent acquisition...RemplacementPermanent employmentTemporary workWork at officeMonday to friday
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Technical Help Desk Specialist. Be the first to apply!
Related searches
- support technician Montréal, QC
- technical business analyst Montréal, QC
- technical sales specialist Montréal, QC
- technical support representative Montréal, QC
- user support technician - IT Montréal, QC
- assistant technique en pharmacie Montréal, QC
- IT support technician Montréal, QC
- technical analyst Montréal, QC
- technical support specialist Montréal, QC
- sr. IT support analyst Montréal, QC