Clinical Specialist

• Provides clinical training to various groups, including Physicians, Surgeons, Nurses and Sales Representatives
• Answers clinical questions from doctors, technicians, sales representatives, etc.
• Works with Sales Representatives in the field or with customers to do evaluations and consultations or obtain complaint information.
• Follows up on previous product evaluations, conversions, or complaints that require additional information.
• Establish relationships and build confidence among clinical staff, physicians, Sales Representatives, and customers.
• Ensure that clinical details related to customer complaints are documented.
• Attend meetings to help determine which events/incidents require notification to regulatory authorities.
• Liaison between the clients and Sales Representatives.
• May conduct assessment testing to ascertain the skill levels and abilities of those being trained, and develop training curricula and programs to improve knowledge, skills, and abilities.
• Conducts ongoing staff training and provides clinical feedback to resolve customer-related issues.
• Works in the field to support and train clinicians on the use of products and to troubleshoot product-related issues in the field.
• May assist with the rollout of new products, including educating Sales Representatives on their features and benefits.
• Provides information on new technologies, procedures and changes in the medical device industry.
• Develop product training and procedural materials.
• Develop programs for labs to obtain CEU credits, in conjunction with an independent outside accreditation firm.

Summary Of Minimum Qualifications

• Education and/or business experience equivalent to a related Bachelor's Degree.
• A minimum of five years of hands-on medical experience.
• Education and clinical experience equivalent to a Registered Nurse or Certified Cardiovascular or Radiology Technician preferred.
• Medical product sales and sales training experience preferred.
• Excellent communication skills and the ability to analyze feedback in a training environment to develop strategies to improve knowledge, skills, and abilities.
• A thorough understanding of training and development techniques.
• Good analytical skills and the ability to understand complex issues.
• Excellent organizational skills and the ability to coordinate large programs.
• Demonstrated computer skills, preferably spreadsheets, word processing, database and other applicable software programs