Medical Administrator

Job Responsibility:

Date Posted: 05/26/2025 Req ID: 43090 Faculty/Division: Vice-Provost, Students Department: Health and Wellness Campus: St. George (Downtown Toronto) Position Number: 00037958

Description:

About us: Student Life connects life to learning. We believe every student should have the opportunity to participate in university life actively and find connection and community while discovering new ways of thinking and being in the world. We provide resources, support and engagement opportunities that are inclusive and accessible, ensuring every student can build experiences that set them up for a lifetime of success. Consisting of an interdisciplinary team of health professionals and support staff, Health & Wellness at the University of Toronto aims to support graduate and undergraduate students in reaching their academic goals, engage students in their development and learning, and support their health and well-being by providing health education, clinical and consultation services. Health and Wellness (HW) provides counselling to students with a wide range of concerns ranging from relationship problems to debilitating depression and anxiety, suicidal and/or homicidal ideation, post-traumatic stress, and eating disorders. Your opportunity: Under the direction of the Assistant Director, Administrative & Clinic Operations, the Medical Administrator provides a variety of medical reception and administration services for a very busy medical and mental health clinic for university students. Optimizes patients' satisfaction, clinician time, and treatment room utilization by booking appointments in person or by telephone. Registers patients by collecting all demographic and billing information needed by Health and Wellness (H&W). Answers patient enquiries about available services and about health insurance. Ensures smooth patient flow is maintained through booking appointments and filling cancellations. Your responsibilities will include:

• Probing for information to establish needs
• Providing detailed information on clinic procedures and protocols
• Responding to enquiries within the defined scope of the role and redirecting as appropriate
• Scheduling appointments
• Updating and maintaining patient charts
• Handling fees or fines and issuing receipts on a limited basis

Essential Qualifications:

• College Diploma in medical administration or an equivalent combination of education and experience.
• Minimum two years related experience working in a medical clinic, preferably in a multi doctor and multi-disciplinary office.
• Experience with medical booking/billing software required, Accuro Electronic Medical system preferred.
• Knowledge of medical terminology required.
• Ability to navigate through Microsoft Office programs (Word, Excel, Outlook, video conference application such as Microsoft Teams and Zoom) and keyboard skills with an accuracy of at least 40 w.p.m.
• Ability to manage a multi-line telephone system; telephone etiquette.
• Strong interpersonal, communication, and organizational skills.
• Initiative, tact, and commitment to quality service as interactions occur with a diverse student population who may be vulnerable.
• Strong customer service orientation.
• Strict respect for confidentiality is essential. Familiarity with the Freedom of Information and Protection of Privacy Act (FIPPA) and the Personal Health Information Protection Act (PHIPA).
• Ability to problem solve under stressful circumstances and in a limited time frame.
• Ability to work calmly and accurately under frequent demanding periods of pressure in a front-line setting.
• Strong ability to multi-task, prioritize and work independently in a busy clinic setting and deal with emergencies/crisis in a calm and professional manner.

Assets (Nonessential):

• Experience in a mental health clinic.
• Experience with virtual care platform such as Zoom for Healthcare, Medeo, OTN

To be successful in this role you will be:

• Approachable
• Courteous
• Efficient
• Multi-tasker
• Tactful

NOTE: This is an approximately 21-month term position and requires flexibility to work evening shifts.

Closing Date: 06/09/2025, 11:59PM ET Employee Group: USW Appointment Type : Budget - Term Schedule: Full-Time Pay Scale Group & Hiring Zone: USW Pay Band 06 - $55,728. with an annual step progression to a maximum of $71,265. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol. Job Category: Administrative / Managerial Recruiter: Fiona Chan

Lived Experience Statement Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.