Medical Office Assistant/Receptionist

Job Overview The Medical Office Assistant (MOA) position is critical to the effective functioning of our family practice. This position requires excellent administrative support skills, an ability to work in a fast-paced, changing environment, and strong interpersonal skills to work with patients and inter-professional health care providers. This position will book appointments, greet patients, do telephone follow-up, monitor stock, draw and handle blood samples and a variety of other clerical tasks to support the FHT.

Duties

• Greet patients and visitors in a friendly and professional manner at the front desk.
• Answer multi-telephone system
• Manage booking/referral processes for the team
• Process correspondence, draft replies and other communication tasks
• Maintain confidentiality of all data and information
• Maintain and stock inventory, carry out pricing and purchasing
• Perform other reception/clerical duties as assigned for efficient operation of the clinic
• Participate in team building, program development, and improvement activities
• Participate in staff meetings to exchange ideas, receive mutual support and monitor program outcomes
• Comply with established personnel policies, procedures, standards and guidelines for operation
• Carry out venipuncture according to established standards

Other Duties

• Participate in established performance evaluation process and professional development goals
• Participate in team meetings as required
• Perform other related duties as assigned by the employer

Skills

• Demonstrated planning, problem solving, written and oral communication, and conflict resolution skills
• Exceptional organizational skills
• Excellent communication skills and letter-writing
• Ability to maintain confidentiality
• Ability to work in and adapt to a fast-paced environment
• Ability to prioritize and manage time effectively

Qualifications and Requirements

• Experience is an asset but not required. Job training will be provided
• Post-secondary education is an asset
• Phlebotomy certificate and experience is an asset
• Proficiency in computer applications: Windows, Microsoft Office programs, email and internet usage
• Proficient with Avaros electronic medical records
• Must be available for Friday and Sunday shifts; flexible hours during the rest of the week.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Please note any telephone/ email inquiries related to this role will not be accepted.

Join us in providing exceptional care to our patients while contributing to a positive workplace culture!

Job Type: Full-time

Benefits:

• HOOPP
• Extended Health Benfit
• Paid Time off

Experience:

• Medical office: 1 year (required)

Work Location: In person