Desktop Support Engineer
Temporary
Astra North Infoteck Inc.
Desktop Support Engineer
Work Model: Hybrid – 2 Days per Week in Office
Role Overview
We are seeking experienced Desktop Support Engineers to provide L2 End User Computing (EUC) and desktop support across enterprise environments. The ideal candidates will have strong hands-on experience supporting Windows desktops and laptops, Microsoft 365 applications, VDI technologies, network connectivity, enterprise peripherals, and IT service management processes.
The role requires excellent troubleshooting and customer-service skills, with the ability to work independently and collaboratively in a shift-based or 24x7 support environment.
Top 3 Required Skills
1. Windows Desktop & Laptop Support – L2
- Troubleshoot Windows operating system, hardware, software, and performance issues.
- Resolve user profile, login, configuration, and desktop-related issues.
- Provide hands-on and remote support for enterprise Windows endpoints.
2. Microsoft 365 & End User Computing (EUC) Support
- Provide support for Outlook, Microsoft Teams, OneDrive, and SharePoint .
- Troubleshoot printers, scanners, smart cards, and other enterprise peripherals.
- Support end users across corporate and branch locations.
3. VDI & Network Troubleshooting
- Troubleshoot Citrix, Azure Virtual Desktop (AVD), and VMware environments.
- Resolve VDI login, session, profile, and performance issues.
- Troubleshoot VPN, Wi-Fi, LAN connectivity , and other basic network-related issues.
- Provide effective remote support to distributed users.
Top 3 Preferred Skills
- Experience with Lakeside SysTrack or similar endpoint monitoring and Digital Experience Management (DEM) tools.
- Experience supporting enterprise or regulated environments , with strong adherence to security and compliance requirements.
- Hands-on experience with ServiceNow , incident management, SLA adherence, escalation processes, and 24x7 support operations .
Key Qualifications
- 3–5+ years of Desktop Support / End User Computing (EUC) experience.
- Strong L2 experience supporting Windows desktops and laptops .
- Experience troubleshooting operating system, performance, hardware, software, and user-profile issues.
- Experience providing remote support for Microsoft 365 applications , including Outlook, Teams, OneDrive, and SharePoint.
- Hands-on experience troubleshooting Citrix, AVD, and/or VMware VDI environments.
- Experience resolving VPN, Wi-Fi, LAN, and basic network connectivity issues.
- Experience supporting printers, scanners, smart cards, and enterprise peripherals.
- Experience using Lakeside SysTrack for endpoint monitoring, proactive issue identification, and automation insights is preferred.
- Experience providing EUC support in banking/financial services or other regulated environments is highly preferred.
- Experience supporting branch users and ATM-related desktop/peripheral environments is an advantage.
- Strong understanding of security and compliance practices in enterprise environments.
- Hands-on experience with ServiceNow and IT incident/request management.
- Ability to meet SLAs, follow escalation procedures, and prioritize incidents effectively.
- Strong troubleshooting, analytical, communication, and customer-service skills.
- Ability to work independently as well as collaborate with cross-functional teams.
- Willingness and ability to work in shift-based and/or 24x7 support environments .
Education Requirements
- Bachelor's Degree or Diploma in:
- Computer Science
- Information Technology
- Information Systems
- or a related technical field
Preferred Certifications
- Microsoft Certified: Endpoint Administrator (MD-102)
- Microsoft 365 Certified: Fundamentals (MS-900)
- ITIL Foundation
- CompTIA A+
- CompTIA Network+
Core Technology Environment
Operating Systems: Windows Desktop/Laptop
Microsoft: Microsoft 365, Outlook, Teams, OneDrive, SharePoint
VDI: Citrix, Azure Virtual Desktop (AVD), VMware
Networking: VPN, Wi-Fi, LAN
Monitoring: Lakeside SysTrack / Endpoint Monitoring
ITSM: ServiceNow, Incident Management, SLA Management
Peripherals: Printers, Scanners, Smart Cards, Enterprise Devices
Support Model: L2 / EUC / Remote Support / Shift-Based / 24x7
Vacancy posted 12 hours ago
Similar jobs that could be interesting for youBased on the Desktop Support Engineer in Toronto, ON vacancy
- ...Bantrel is proud to be a leading provider of Engineering, Procurement, Construction and... ...group of businesses and deep community supporter. Our private ownership provides long-term... ...LinkedIn We are currently seeking a Desktop Support Analyst to join our team. The Desktop...SuggestedLong term contractPermanent employmentFull timeContract workWork at officeLocal areaRemote work
$89.36k - $124.78k per year
...State/Province: Ontario City: Toronto Summary The Linux Desktop Engineer will own the design, deployment, configuration, and structural... ...high-performance Linux computing platform. This role directly supports the Hardware Platform Solutions (HPS) engineering group by...SuggestedWork at officeLocal areaRemote work- ...office. These include frontend and backend engineers, AI research scientists, and others from... ..., and development of native Windows desktop applications using Windows App SDK, WinUI... ...accessibility efforts: integrate and validate support for accessibility APIs (e.g. Microsoft UI...SuggestedLong term contractWork at office
- ...Windows Active Directory L3 Support Engineer NTLM PowerShell AD LDAP Signing Zero Trust CyberArk Toronto ON - Hybrid (4 Days WFO)... ...logging PowerShell logging supported encryption types remote desktop best-practice settings and secure administrator sign-in controls...SuggestedRemplacementFull timeRemote work
$160k - $175k per year
...Remote Senior Desktop Software Developer About Sync is a leading... ...and ship it and set the engineering quality bar from day one. You... ...hard problems end to end: sync engine internals deep OS file-system... ...from architecture to shipped supported software. Nice to Have...SuggestedLong term contractFull timeInternshipDirect hireRemote workFlexible hours- ...global operations continue to expand, and we’re looking to grow our support team with hard-working, tech-savvy support agents to be part of... ...Requirements At least 3 years in technical support engineer or similar technical role Strong customer-facing skills Experience...Full timeShift workWeekend work
$140k - $192.5k per year
...understand identity at scale. You serve as the top technical escalation point for our support team. You are our domain expert. You influence product roadmaps. You mentor engineers. You challenge standard practices. You raise the bar across the entire global team. You handle...Full timeLocal areaWorldwideShift work$69.7k - $98.4k per year
...Description: Provide a broad range of data engineering functions including data modeling data... ...KEY ACCOUNTABILITIES: Monitoring and supporting production data pipelines workflows and... ...DevOps Infrastructure and Production Support teams to ensure platform stability and service...Full timeWork from home- ...in the way you’d like, where you’ll be supported and inspired by a collaborative community... ...world. Job Description Application Support (Windows, UNIX/Linux, OpenShift, and... ...the Production Support and Reliability Engineering team, responsible for ensuring the stability...Permanent employmentFull timeLocal area
- ...Infrastructure Support Engineer - Linux, Windows, ServiceNow Hybrid: 2 days a week in office Primary Skill: Linux and Windows OS Secondary Skill: Service Now JD: 1. Experience of on-premise OS infrastructure support 2. Experience in Service...Contract workWork at office2 days per week
$81.6k - $115.2k per year
...Description Provide a broad range of data engineering functions including data modeling data... ...KEY ACCOUNTABILITIES: Monitoring and supporting production data pipelines workflows and... ...DevOps Infrastructure and Production Support teams to ensure platform stability and service...Full timeWork from home- ...focused problem-solving Exceptional in execution and impact The Role Proofpoint is seeking a Contract Associate Product Support Engineer for our Enterprise Email Archiving Software. The successful candidate will possess an understanding of email administration and...Full timeContract workWork at officeRemote workFlexible hoursShift work
- ...Senior L3 Support Engineer OnBase ECM & Integrations Location: Toronto ON Hybrid: 3 days in office Skills: Microsoft SQL Server 2019 Experience Required: 6-8 Years Role Descriptions L3 Incident & Problem Management Resolve critical/complex...Permanent employmentFull timeWork at office
$70 per hour
..., Larry Summers , and Jack Dorsey . Position: Network Engineer - Data for Autonomous Systems annotation Type: Contract... ...Must-Have Experience as a Level 3 / Tier 3 / Principal Support Engineer with on-call rotation, RCAs, and final escalations....Remote jobContract workSummer work$63k - $83k per year
...ensuring employees can collaborate and perform at their best. Our team supports onboarding, troubleshooting, and scaling technology across... ...enterprise systems and company IT assets such as servers and desktops Handle jira support ticket requests that come in What We...Work at officeImmediate startRemote workFlexible hours$100k - $150k per year
...Infrastructure as Code—alongside pragmatic AI-assisted development and intelligent QA. You’ll join a small, critical, high-impact support team (engineers, product owner, engineering manager) focused on keeping customer-facing systems reliable and resolving real production issues...Permanent employment- ...Overview Company: TauRx Therapeutics Job Title: Remote IT Support Location: Remote (based in Toronto, Canada) Employment... ...effectively in a remote environment. Experience with remote desktop applications and helpdesk ticketing systems. A relevant IT...Hourly payFull timePart timeWork at officeRemote work
$65k - $80k per year
...intelligence, incident response, and cyber training services. The company supports both corporate and public sector organizations, with a strong... ...career progression toward specialized Security or Detection Engineering roles. Exposure to advanced security tooling (SIEM, EDR, and...Permanent employmentWork at office- ...IT Support Specialist Reporting to the EUC Services Manager (located in United Kingdom) and also reporting to the Vice President,... ...position is responsible for supporting and maintaining Servers and Desktops running Microsoft operating systems, Microsoft Azure, and...Work at officeRemote workWork from homeRelocation
$20 - $25 per hour
...Job Description Job Description Personal Support Worker (PSW) – Multiple Positions Available Timely Healthcare Services Inc. is currently recruiting 100+ Personal Support Workers (PSWs) for current and upcoming healthcare and community care assignments. We are looking...Hourly payLong term contractContract workPart timeCasual workImmediate startTimely Healthcare Services Inc.
Toronto, ON4 days ago$45k - $55k per year
...changed This role is for you if: You would rather spend most of your time on challenging issues rather than handling simple support requests You want to engage in a collaborative environment with helpful co-workers and accessible leaders and managers You prefer...Seasonal workNight shift- ...Freehouse Collective is hiring Service Support (Barbacks, Bussers, Food Runners, etc.) to work in Walrus Pub and Beerhall in downtown Toronto. Drawing inspiration from the UK, we’ve put a modern spin on what a ‘proper pub’ should be in the 21st century. If you care about...Full timePart time
- ...your individual business needs. Who You Are The Systems Support Professional represents the front end of Jolera and is key to delivering... ...Manager. Responsible for the overall administration of the desktop, laptop, and peripherals at a specific location. Install,...Full timeManual laborWork at officeRemote workWorldwide
- ...to take ownership of both bookkeeping and day-to-day operational support. This is a hands-on hybrid role combining financial... ...Primary Focus) · Manage day-to-day bookkeeping using QuickBooks Desktop · Handle accounts payable and receivable, invoicing, and payment...Full timeWork at office
$70k per year
...value and embrace their individuality. We deliver the tailored support and tools they need to build life-long skills, positive mental health... ...Level 1 and Level 2 technical support to end users across desktop, mobile, and remote environments. You will troubleshoot and resolve...Permanent employmentFull timeInternshipWork at officeRemote workFlexible hours2 days per week$70k - $85k per year
...enterprise and government clients. Job Description The AV Support Technician provides both in-person and virtual support to users... ...facilitating on-site response when L3 troubleshooting and engineering support is required. Delivering white-glove (in-person,...InternshipWork at officeAfternoon shift- ...belonging where all Assentees are respected, supported, and empowered to contribute. As we... ..., we may use AI technologies to support activities such as resume screening, candidate... ...issues. Partner effectively with Engineering and Product teams to validate findings,...Long term contractFull timeFlexible hours
- ...built on innovation, speed, flexibility, and strong partnerships. Service Operations is a multidisciplinary and agile application support function responsible for real‑time system monitoring, technical troubleshooting of complex applications, incident management, and global...Permanent employmentFull timeInternshipWork at office
- ...owned subsidiary of HSBC Global Services Limited. Operating in Toronto, HGCA is part of a global service company, delivering services to support the operating entities of HSBC Group. We have different capabilities that provide tools and processes to facilitate the functions,...Work at officeFlexible hours
$80k - $90k per year
...expert clients rely on. As a Solutions Engineer , you’ll drive high-impact projects... ...implementation and delivery, providing ongoing support and updates as needed Perform... ...Support Experience with Veeam, Remote Desktop Services (RDS/Terminal Servers), MS SQL Server...Permanent employmentFull timeWork at officeRemote workMonday to friday
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Desktop Support Engineer. Be the first to apply!
Related searches
- desktop support technician Toronto, ON
- desktop support analyst Toronto, ON
- IT desktop support Toronto, ON
- desktop support Toronto, ON
- trade support Toronto, ON
- software support Toronto, ON
- legal assistant support Toronto, ON
- direct support professional Toronto, ON
- support work Toronto, ON
- remote support Toronto, ON