IT Support (Onsite)

A rewarding and challenging experience awaits you at Hotel X Toronto, A Destination By Hyatt Hotel. We are an International Hotel Company and pride ourselves on delivering a novel approach to hospitality. At Hotel X Toronto we are dedicated to providing kind, unpretentious, customer-focused service that has resulted in numerous awards over the years. Hotel X Toronto will offer luxury in a relaxed setting right on the water and will play a role in the community beyond that of a traditional hotel.

Duties & Responsibilities:

• Provide 1st level support for all hardware and software problems reported, documenting problems and solutions as required.


• Escalate and route complex or unsolved problems


• Perform new installations and updates for IT equipment, including desktops, laptops, printers, etc.


• Provide basic training to end users on both hardware and applicable software.


• Identify opportunities and recommend solutions that will enhance or improve current business processes.


• Ensures software, hardware and network installs, re-installs, upgrades, moves, changes and relocations are made when necessary and as required.


• Assist on projects or special initiatives as assigned.


• Ensures that all Department records and stored items are up to date and filed properly.


• Follow up on the Department purchases and maintain good relation with the suppliers.

Job Requirements:

• Excellent customer service skills and ability to understand and apply knowledge from technical manuals required.


• Strong written and verbal communication skills essential.


• Capable of lifting equipment (computers, screens, printers .etc).

Education & Experience

• Pursuing a University Degree / College Diploma in Information Technology.


• Working knowledge of Microsoft Office applications and Microsoft Operating Systems is considered an asset.


• Experience with local area networks is considered an asset.


• Must be passionate about IT and a thirst to learn.

Compensation

55-65k

Hotel X Toronto is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment and selection process.

This posting represents a current vacancy and Hotel X Toronto does not use artificial intelligence to screen, assess, and/or select applicants.

Qualified candidates can expect a hiring rate up to the midpoint of the pay range. On an exceptional basis, candidates with significant experience and skills for the role may be paid up to the range maximum.

We thank all applicants; however, only those selected for an interview will be contacted.